Administrative/Quality Specialist

Administrative/Quality Specialist

Do you have a passion for improving the health of individuals receiving behavioral health services? Would you like to be a valuable member of a diversity driven, mission-minded team that impacts our community? If so, we have an exciting opportunity for you to work as a Administrative/Quality Specialist.

What You Will Be Doing The Administrative/Quality Specialist provides a variety of administrative and technical support to the Quality Management & Privacy (QMP) Department and as assigned, to other quality improvement processes within the organization. Its primary function is to participate in the planning and completion of Quality Monitoring Review (QMR) process for ISK direct operated services and its contract provider network throughout each fiscal year. This may involve assisting in tracking all QMR activities from start to completion, setting up appointment reminders for QMR process due dates, creating email communication templates, aggregating and packaging clear and accurate written reports of QMR findings, providing administrative support with QMP trainings, external reviews, and other duties as assigned. This position will also function as the lead for monitoring and tracking of policy and procedure (P&P) review for the organization. QIS collaborates with leadership staff for the facilitation of the P&P review process and ensures that current policies, procedures, and exhibits are maintained on the ISK portal and website. QIS provides administrative support for assigned meetings including preparing and disseminating agendas, recording minutes, maintaining historical records and facility preparation. This QIS position has the potential to be a part of the review team that is trained in the completion of Organizational Practices Reviews (OPR) of contracted service providers.

What We Require Associate degree or High School Diploma with 3-5 years of experience working in an administrative support role. Bachelor's degree and one year of related experience in behavioral health programs preferred. Advanced computer skills and proficiency in Microsoft applications (Excel, Outlook and Word) and Adobe Acrobat. Proficiency in MS Power Bi and Publisher is a plus. Demonstrate strong organizational and analytical skills. Ability to manage multiple projects simultaneously in a fast-paced work environment. Must be detailed-oriented and possess excellent verbal and written communication skills. Be able to communicate in verbal and written reports effectively. Must have initiative to work independently, or as a team, and is self-motivated. Ability to prioritize tasks and manage time in an effective and efficient manner. Must be able to adapt to changes in processes and prioritization of tasks. Excellent interpersonal and human relation skills; comfortable working collaboratively and cross-functionally. Lived experiences with behavioral health issues are desired. Required: valid Michigan Motor Vehicle Operator's license. Travel throughout Kalamazoo is required.

Why Work For ISK Because we make a difference in the lives of the individuals we serve in the Kalamazoo community every day. You will have the opportunity to work with amazing co-workers in an environment that values diversity, inclusion, work/life balance and encourages ongoing education for professional development.

We also offer a competitive compensation and benefits package, with some of the best retirement plans in southwest Michigan. You will also enjoy 12 paid holidays, 23 days of PTO and the opportunity to earn additional PTO hours for participating in our wellness program! Kalamazoo is the home of the Kalamazoo Promise!

Integrated Services of Kalamazoo (ISK) has been delivering quality services and programs to improve the lives of those we serve for over 30 years. ISK works with youth, families, and adults with mental illnesses, intellectual and developmental disabilities, and substance use disorders to help them succeed. We provide welcoming and diverse community partnerships which collaborate and share resources to support individuals and families to be successful and achieve their goals in a trauma-informed environment.

Come Join Us! Individuals of diverse racial, ethnic, and cultural backgrounds along with bilingual candidates are invited to apply. ISK is an equal opportunity employer that encourages diversity and inclusion among its workforce. ISK fomenta la diversidad y la inclusin.

We look forward to meeting you! Please apply online.

Physical Requirements/Working Conditions: Physical Efforts Job demands include prolonged sitting and standing as appropriate. May occasionally require light lifting up to 25 pounds, stooping, kneeling, crouching, or bending as appropriate. Requires coordination of hands and/or eye/hand/foot.

Working Conditions Office environment with noise from computers, copy machine, and telephones. Use of computer screen for periods in excess of 30 minutes at a time. Possible eyestrain from extended periods of viewing computer screen. May be exposed to bloodborne pathogens, infectious diseases, and parasites. Travel throughout the Kalamazoo area is required.