Helpdesk Support Technician

Help Desk Technician (Onsite – Topeka, KS)

We are seeking a motivated Help Desk Technician to join a dynamic IT support team in an onsite role based in Topeka, KS. This is an excellent opportunity for an early-career IT professional with hands-on experience who is looking to grow within a large, structured environment.

Key Responsibilities

• Provide end-user technical support via in-person, phone, and remote channels
• Install, configure, maintain, and troubleshoot hardware and software
• Image, deploy, and redeploy desktop and laptop devices
• Maintain accurate hardware/software inventory and asset records
• Support local area networks (LAN), Wi-Fi connectivity, and communication systems
• Assist with setup and support of audio/visual equipment for meetings
• Create and maintain technical documentation and knowledge base articles

Required Skills & Qualifications

• Strong troubleshooting and problem-solving abilities
• Excellent customer service and communication skills
• Ability to work independently with moderate supervision
• Experience in distributed computing environments
• Hands-on experience with device imaging and deployment
• Familiarity with asset and inventory management processes
• Ability to document technical processes clearly and effectively

Technical Environment

• Microsoft Windows Operating Systems
• Microsoft Office Suite
• Active Directory
• LAN/WAN networking
• Wi-Fi and communication systems
• Device imaging tools
• Mobile devices and smartphones
• Audio/visual equipment

Preferred Tools & Technologies

• Ticketing systems
• Microsoft Intune
• Apple Business Manager
• Endpoint management tools (e.g., Tanium or similar)

Experience & Education

• Minimum 1 year of experience supporting end users in an IT environment
• High School Diploma or equivalent required

Preferred Certifications:

• Microsoft Certified Professional (MCP)
• CompTIA A+
• CompTIA Network+

Work Environment & Physical Requirements

• Primarily seated at a workstation with frequent keyboard/mouse use
• Occasional standing, walking, reaching, and lifting (up to 20 lbs)
• Exposure to standard office and IT equipment
• Adherence to safety procedures when handling or installing equipment

Experience Level

• Entry to Intermediate

Job Type & Location

This is a Contract to Hire position based out of Topeka, KS.

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Topeka,KS.

This position is anticipated to close on Jun 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.