Technical Support Specialist II

Technology Support Specialist II

The Technology Support Specialist II will support the Tech Team in fielding issues and requests.

Provide first line of support for any technology issues or requests.

Support computers, laptops, tablets, phones, printers, network, applications, and all other company used technology.

Interface with users remotely and onsite to assist in requests and provide support.

Utilize excellent customer service skills and exceed employees' expectations.

Ensure proper recording, documentation, and closure in the ticketing system.

Properly escalate unresolved inquiries/ tickets to the next level of support.

Inform management of recurring problems.

Participate in continuous business process redesign to improve internal operations.

Establish yourself as a subject matter expert owning, optimizing, and advancing team processes.

Create, maintain and update documentation, including knowledge base articles and SOPs.

Serve as a resource for handling escalated issues.

Identify and escalate situations requiring urgent attention.

Stay up to date with industry trends and emerging technologies.

Evaluate and recommend new technologies, software, or tools to improve support services.

Develop and implement strategies to improve customer satisfaction.

Mentor and train junior team members.

And all other duties assigned by the manager.

Education:

Required: A bachelor's degree in computer science, information technology, or a related field.

Additional Knowledge, Skills, and Abilities

Knowledge of networking, protocols, and basic security principles.

Able to troubleshoot basic network connectivity issues.

Must be self-motivated, a team player and have a strong track record in customer satisfaction.

Ability to learn and apply new skills in a constantly changing technical environment.

Ability to prioritize and multitask in a fast-paced environment.

Relevant certifications (e.g., CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified Desktop Support Technician).

Excellent problem-solving and communication skills.

Quick learner to be able to use a ticketing system to log and track service requests.

Compensation & Benefits

Competitive salary based on experience

Company-paid Medical, Dental, and Vision insurance

Short-Term & Long-Term Disability

Life and AD&D insurance

401(k) with 5% company match

Paid Holidays

Paid Time Off

Annual performance reviews

Opportunity to work on large-scale, high-profile projects

Employee Stock Ownership Program:

We don't just work for lighthouse-we own it. Lighthouse Electric is proudly 30% owned through our Employee Stock Ownership Plan (ESOP), giving employees a stake in our success. Ownership drives accountability, craftsmanship, and pride in everything we build.

Additional Requirements

Pre-employment drug screen required

Must be authorized to work in the United States

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Lighthouse Electric will provide reasonable accommodation to qualified individuals

Ability to perform the essential job functions in a variety of work environments, including office and/or active job site settings.

Ability to remain in a stationary position for extended periods of time.

Ability to move about the office or jobsite as needed to perform essential duties.

Ability to operate standard office equipment and technology, including computers, phones, and related devices.

Ability to communicate effectively in person, by phone, and through electronic means.

Ability to occasionally position self to access materials, equipment, or work areas.

Ability to occasionally move or transport work-related materials or equipment.

Ability to tolerate moderate noise levels typical of office or construction environments.

Ability to travel to various work locations as required.

Ability to work indoors and/or outdoors in varying environmental conditions, as applicable to the position.

Ability to maintain regular and reliable attendance consistent with company policy and operational needs.

Travel Requirements:

Travel is primarily local during the business day.

Out-of-area and overnight travel should be expected (Up to or over 5 days a month) depending on project needs.

Equal Opportunity Employer

Lighthouse Electric Company, Inc. is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. We are committed to creating an inclusive environment for all employees and applicants.

If you are an individual with a disability and need reasonable accommodation to complete the application or interview process, please contact our Human Resources Department.

Note: Chosen applicant will be subject to a drug screen and Motor Record Vehicle check as a condition of employment.