HVAC Residential Service Technician

Job Description

Job Description

If you are looking to make a change from your current employment, you want to work for one of the best HVAC companies in the city and you prefer to work for a family owned and operated company that has been established in the city for more than 65 years, then you should apply.

Choate's Air Conditioning and Heating, Inc. ("Choate's") is looking to hire new and seasoned HVAC technicians. Choate's is looking for candidates who have a great work ethic, who are honest, who have integrity, who possess great communication skills, who are dependable, who believe in serving the customers' needs, who strive for excellence and who have a positive can-do attitude.

This position requires the candidate to be process oriented.

While it is not required, Service Titan experience is a plus.

You will be expected to learn and advocate Choate’s processes, to build relationships and trust with the customers and to meet certain goals set by the company.

If you believe you are a fit for this position and you want to work for a company with a positive culture that is continually growing, please submit a resume for consideration.

Choate’s is the best of the best in the industry and pays top pay and has outstanding benefits.

Pay Scale : $17.00 to $42.00 hourly based upon performance and experience

Benefits : Company Vehicle, Company Gas Card, Company Health Insurance Plan, Optional Vision, Optional Dental, Optional Supplemental Insurance; 401(k) with Company Matching, Paid Vacation; Paid Holidays (All after applicable probationary periods and subject to premium contributions).

Work Hours : Various shifts available

Reports to : Residential HVAC Service Manager

Non-Exempt Position

General Description

As a Choate's Residential HVAC Service Technician, your primary responsibility will be to meet with Choate’s customers, assess a customer’s needs, present Choate’s in a favorable manner, offer the customer options between Choate’s products and services and perform service work.

Required Qualifications

• GED or High School Diploma
• Valid and clean driver’s license
• Clean background
• Drug free
• EPA
• Own Tools

Preferred Qualifications

• Five (5) years of residential HVAC service experience
• Proficient in Ductless Systems
• Proficient with Communication Controls / Infinity
• Knowledge of Service Titan
• NATE Certified

Competencies

• Goal oriented
• Punctual
• Strong organizational skills
• Strong communications skills
• Professional appearance
• Ability to multitask

Main Job Tasks and Responsibilities

• Directly interact with customers by telephone, electronically and face to face.
• Keep appointments with customers as scheduled.
• Inspect customers’ current comfort systems.
• Take notes, measurements and pictures of existing comfort systems.
• Secure all relevant information regarding Choate’s customers’ current comfort systems.
• Create estimates and proposals using Choate’s pricing, bidding and sales strategy.
• Offer options and upgrades.
• Inform customers of any special pricing and/or promotions.
• Offer preventative maintenance agreements as necessary.
• Perform HVAC service as necessary.
• Perform HVAC maintenance as necessary.
• Turn in all previous day’s paperwork and collected money to the HVAC Service Manager.
• Interact with Choate’s employees in order to schedule and coordinate services and troubleshoot problems.
• Respond promptly to customer inquiries.
• Attend Service meetings as scheduled by the HVAC Service Manager.
• Meet daily, weekly, monthly, quarterly and yearly goals and quotas as set by the HVAC Service Manager.
• Direct any questions you have to the HVAC Service Manager.
• Other duties as assigned.

Special Duties

• Must learn Service Titan or any other software utilized by Choate’s.
• Must secure and maintain any licenses, clearances, passes or other identification requested by Choate’s and necessary for performing Choate’s work.
• Must secure the necessary tools to perform Choate’s work.

Physical Requirements/ADA

Applicant must be able to ascend and descend ladders. Applicant must be able to lift up to 50 pounds, unassisted. Work will be performed both in a comfortable indoor facility and outside in the elements. Applicant will experience some interruptions and occasional exposure to demands and pressures from persons other than his/her immediate supervisor. The position frequently requires sitting, handling objects with hands, standing, walking, reaching, crawling, climbing stairs and ladders, talking, hearing, staring at computer screens and typing.

Vision requirements: Ability to see information in print and/or electronically.

Supervisory Responsibilities

NONE

BACKGROUND CHECK PERFORMED, DRUG TEST AND REFERENCES REQUIRED

If interested, please submit a resume.

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