Overnight Customer Service Representative

Overnight Client Care Representative

$18.00–$22.00/hour (DOE) + Overnight Shift Differential
Full-time opportunity in Honolulu, Hawaii

Schedule (Choose One):

• Saturday–Tuesday | 7:00 PM–5:00 AM
• Wednesday–Saturday | 7:00 PM–5:00 AM

Build your career with one of Hawaii's leading specialty and emergency veterinary hospitals. As an Overnight Client Care Representative at Veterinary Emergency + Referral Center of Hawaii (VERC), you'll be the first point of contact for pet owners during some of their most stressful moments. Your compassion, professionalism, and attention to detail will help create an exceptional client experience while supporting a collaborative emergency and specialty team.

Why Join Veterinary Emergency + Referral Center of Hawaii (VERC)

At VERC, part of Ethos Veterinary Health, you'll work alongside board-certified specialists and highly trained emergency professionals dedicated to providing the highest standard of emergency and specialty veterinary care throughout the Hawaiian Islands.

Our state-of-the-art hospital features advanced diagnostic technology including CT, MRI, ultrasonography, electrochemotherapy, and a full in-house laboratory. Every member of our Client Care team plays an essential role in delivering seamless communication and compassionate support to pets and their families.

In Your Day-to-Day, You Will

• Welcome clients and patients with professionalism, compassion, and empathy.
• Serve as the first point of contact for emergency and specialty clients during overnight hours.
• Prepare, review, and maintain accurate client and patient medical records.
• Educate clients about hospital services, protocols, and treatment processes.
• Answer incoming calls, manage appointment requests, emergency inquiries, and client questions.
• Process patient admissions, discharges, and follow-up appointments.
• Prepare invoices, collect payments, and maintain accurate financial records.
• Update and maintain electronic client and patient files in accordance with hospital standards.
• Perform administrative duties including scanning, emailing, filing, and document management.
• Work closely with veterinarians, technicians, and support teams.
• Contribute to a positive, team-focused hospital culture.

What You Bring

• Previous customer service experience required; veterinary or medical reception experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to multitask and remain calm in a fast-paced emergency environment.
• Compassionate, dependable, and client-focused attitude.
• Proficiency with computer systems and administrative software.
• Ability to work independently while collaborating effectively with a multidisciplinary team.
• A collaborative mindset and commitment to exceptional client service.

Perks & Benefits

Benefits for this role may include health insurance (medical, dental, vision), retirement benefits, paid time off (including sick leave and vacation), short-term and long-term disability, and life insurance.

• Competitive compensation plus overnight shift differential
• Medical, dental, vision, life, and disability insurance
• Flexible Spending Accounts (FSA)
• 401(k) retirement plan
• Paid time off (PTO)
• Generous Continuing Education (CE) stipend and ongoing professional development opportunities
• Employee Assistance Program (EAP)
• Uniform allowance
• Career advancement opportunities within Ethos Veterinary Health

Location Highlight

Live and work in beautiful Honolulu, where world-famous beaches, tropical landscapes, and year-round sunshine create an unmatched quality of life. Enjoy island living while building your career at one of Hawaii's premier specialty and emergency veterinary hospitals.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class veterinary medicine and help shape what veterinary care becomes next.

Across our network of more than 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary professionals in hospitals designed for learning, collaboration, and excellence.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn't just a job—it's an opportunity to make a meaningful impact while supporting pets, their families, and one of Hawaii's leading emergency and specialty veterinary teams.

Apply today and become an essential part of the VERC Hawaii team.

Equal Opportunity Employer

Ethos Veterinary Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Employment decisions are based on qualifications, competence, merit, and business need.