Front Desk Team Member

Customer Experience Specialist

At Charlotte Aquatics, we believe swim lessons are about more than learning strokes. We help children build life-saving skills, confidence, and a lifelong love of the water. Since 1996, we have had the privilege of providing more than 90,000 swim lessons to families throughout the Charlotte community. None of that would be possible without an incredible team of passionate people who care deeply about making a difference. As a Customer Experience Specialist, you will often be the first person a family interacts with. Whether answering questions from a nervous first-time parent, helping a family find the right class, or welcoming students through our doors, you play a vital role in creating an exceptional experience for every family.

Our 5 Core Values:

1. Passionate We care, we make a difference in the world, we are saving lives.

2. Positive We send positivity into the world with everything we do.

3. Invested We are invested in our students and families and are committed to providing the best lessons possible.

4. Growth-Oriented We are committed to improving ourselves and those around us.

5. Team Player We support and help each other while lifting each other up and having fun!

What You'll Do:

• Serve as a friendly and knowledgeable resource for current and prospective families
• Answer phone calls, emails, and in-person inquiries
• Help families select the appropriate program and schedule
• Assist with registration, account management, and payments
• Provide outstanding customer service and problem-solving support
• Build positive relationships with students, parents, and teammates
• Help create a welcoming, organized, and professional environment

What We're Looking For:

• Excellent written and verbal communication skills
• Friendly, positive, and professional demeanor
• Strong organizational and multitasking abilities
• A genuine passion for helping children and families
• Ability to work both independently and as part of a team
• Growth mindset and willingness to learn

No swim experience is required. We provide all necessary training.

Why You'll Love Working Here:

• Meaningful work that makes a difference in children's lives
• Supportive, positive, and family-oriented culture
• Paid training and ongoing professional development
• Flexible scheduling with full-time and part-time opportunities
• Opportunities for growth and advancement
• Fun, energetic work environment
• A team that genuinely cares about one another

If you're passionate about helping others, love building relationships, and want to be part of a mission-driven team, we'd love to meet you. Come join the Charlotte Aquatics team! Compensation: $15.00 - $16.00 per hour