Oracle ICM Support Specialist (Remote)

job summary:

We are seeking an experienced Oracle Incentive Management (ICM) Support Specialist to join a high-performing engineering support team. In this role, you will act as a subject matter expert driving systemic issue resolution, functional configuration, and continuous application enhancement for critical enterprise operations.

location: Telecommute

job type: Contract

salary: $59.33 - 69.33 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

• Identify, diagnose, and resolve functional and technical issues within Oracle Sales Cloud Incentive Compensation applications.
• Perform system configurations, root cause analyses, and application remediation.
• Partner with cross-functional teams and key client stakeholders to optimize system reliability and performance.
• Mentor team members and contribute to ongoing operational documentation and best practices.

qualifications:

Bachelor's degree (BS) or higher in Computer Science, Information Technology, or a related field.

10+ years of experience in functional configuration and support of Oracle Sales Cloud Incentive Compensation (ICM).

10+ years of functional ERP configuration and application engineering support experience.

Demonstrated strength in complex IT troubleshooting and system incident resolution.

PREFERRED QUALIFICATIONS

Experience with Oracle Database Security.

Background supporting applications within the Financial Services sector.

Superior stakeholder communication and client-facing collaboration capabilities.

skills:

enterprise software,Oracle,Oracle Database,Oracle Sales Cloud,Oracle ERP,high availability,Functional configuration,analytical,communication,strong leadership,troubleshooting,administration,business operations,diagnose,ERP systems,Financial services,maintenance,technical mentorship,issue diagnosis,collaboration skills,root cause analysis,Security,stakeholder management skills,streamline,technical documentation,IT support,IT troubleshooting,Application Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.