Clinical Service Representative II - Psychiatry

Position Summary This position within the Department of Psychiatry is responsible for providing clinical office support which includes greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, collecting co-payments, answering incoming patient phone calls, and medication prior authorizations. Scheduled Hours 40 hours per week Responsibilities Greets patients, assisting with form completion; verifies accuracy of patient’s insurance and demographic information; provides HIPAA forms, consent-to-treat forms and other necessary clinic forms. Collects co-pays for services; verifies and balances receipts and payments. Reviews schedule for new patients, updating when necessary. Calls patients with appointment time reminder, obtaining insurance information and referral forms. Schedules return patient appointments and patient testing. Assists patients with insurance questions regarding billing process. Assists staff with sending patient appointment reminders and/or Zoom links along with other related scheduling duties as needed. Answers incoming patient phone calls and directs them to appropriate personnel. Assists with Epic inbox tasks, including patient messages and refill requests to distribute them appropriately. Assists with incoming faxes and shared email folders to distribute them appropriately. Cross coverage of other office staff as needed. For example, submits prior authorization requests per office guidelines. Performs other duties as assigned. Working Conditions Normal office environment. Exposure to blood‑borne pathogens. Requires protective devices. Patient care setting. Direct patient care setting. This position is in person therefore commitment to attendance is critical and necessary. Physical Effort Typically sitting at desk or table. Typically standing or walking. Typically bending, crouching, stooping. Occasional lifting (25 lbs. or less). Equipment Office equipment. Clinical/diagnostic equipment. Required Qualifications Education: High school diploma or equivalent, or combination of education and/or experience. Certification: Basic Life Support (BLS) – American Heart Association or American Red Cross. Online BLS certifications without a skills assessment component are not sufficient. Work Experience: Medical office setting (2 years). Skills: Communication, Computer Literacy, Electronic Medical Records (EMR), Epic Applications, HIPAA Policies, Insurance, Interpersonal Relationships, Medical Terminology, Office Administration, Payment Collections, Physician Communications, Scheduling, Telephone Communications, Timeliness. Driver’s license: Not required. Salary & Grade Grade: C06‑H Salary Range: $17.34 - $25.40 per hour. Benefits Personal Benefits Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Free Metro transit U‑Pass for eligible employees. Defined contribution (403(b)) Retirement Savings Plan, with employee and university contributions starting at 7%. Wellness Benefits Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, EAP, financial resources, access to dietitians, and more. Family Benefits 4 weeks of caregiver leave to bond with your new child. Family care resources available for continued childcare needs. Adult care available. WashU covers cost of tuition for you and your family, including dependent undergraduate‑level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. #J-18808-Ljbffr Washington University in St. Louis