Dispatcher

Overview Looking to Trade UP to a better opportunity? Ball Heating and Air Conditioning is looking for a reliable and detail-oriented Dispatcher to join our growing team! This is an exciting opportunity to be a vital part of our daily operations — ensuring our technicians are on the road, customers are taken care of, and service runs smoothly. If you enjoy fast-paced, team-focused environments, we want to hear from you! Why Join Our Team? Competitive pay with room to grow Medical, Dental, and Vision Insurance 401(k) with company match Life and Disability Insurance Paid Time Off (PTO) & Paid Holidays Ongoing training and career development A supportive, team-oriented company culture What You'll Do: Answer and prioritize emergency and non-emergency service calls Schedule and dispatch service technicians for installations and repairs Maintain accurate customer records in our database Coordinate with field teams to troubleshoot service issues Ensure clear and timely communication between customers and technicians Play a critical role in keeping operations running smoothly and efficiently What We’re Looking For: 1+ year of experience in a call center, dispatch, or customer support role (required) Strong communication and problem-solving skills Ability to multitask and thrive in a fast-paced environment Team player with a customer-first attitude Familiarity with dispatching or scheduling software is a plus Location: Monroe, LA (On-site) Pay: $15.00 – $21.00 per hour Job Type: Full-Time Work Location: In-office position in Biloxi, Mississippi Who We Are: We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k). If we sound like a company you want a long-term career with, apply today! We are an Equal Employment Opportunity Employer #J-18808-Ljbffr Ball Heating & Air Conditioning