Director of Concessions

Grand Rapids, MI

Full time

R100124658

POSITION: Director of Concessions

DEPARTMENT: Food & Beverage

REPORTS TO: General Manager

FLSA STATUS: Salaried, Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

Essential Duties and Responsibilities

• Responsible for operational budget, manage monthly P&L statements and ensure that all financial reporting are accurate and is completed in a timely fashion to meet all deadlines.

• Provide leadership, coaching and mentorship to staff responsible for executing the concessions team business plan.

• Sustain cost as it pertains to labor and operating supplies, work within budgeted guidelines.

• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.

• Accountability for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment; create a working relationship with local health officials.

• Ensure unit compliance with federal, state, local, and Legends regulations regarding sale of alcohol.

• Maintain management staff and ensure proper hiring and promoting associates per Legends standards in a union environment.

• Work closely with multiple sub-contractors to ensure all needs are met, and terms of the contract are followed.

• Preserving existing programs and being creative in developing new concepts to ensure the highest possible quality of food service.

• Oversee monthly inventory for concessions operations and develop yearly operational budgets.

• Work with the Concessions Managers to maintain effective programs to ensure excellent customer service during all events.

• Monitor staff performance as it relates to speed of service and guest relations.

• Work with analytic team to analyze sales as well as sales mix.

• Assist General Manager in working with clients on any Food & Beverage sponsorships.

• Establish a strong relationship with clients to resolve outstanding issues and work with them in planning events.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor's Degree (BA) from four-year college or university

• 5+ years of related experience and/or training

• Previous management experience in a similar venue

Skills and Abilities

• Demonstrated ability to control costs, generate increased revenue and manage accounts payable/receivable and financial reporting

• Strong written, verbal and interpersonal skills

• Ability to function in a fast-paced, team-oriented environment

• Ability to train workers in preparation and cooking food to ensure high quality, efficient and profitable food service.

• Ability to manage several direct reports

• Knowledge of computers.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site - Grand Rapids Venues (Acrisure Amphitheater, Van Andel Arena, Amway Stadium)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.