Service Technician

Job Description

Job Description

As a Service Technician at New England Air Systems in our Rutland area, you will be on the front lines of delivering reliable, expert service to our commercial clients. In this role, you will respond to both routine and emergency calls along with perform preventative maintenance and repairs on a variety of commercial heating, cooling, and refrigeration systems.

You’ll be responsible for ensuring systems run efficiently and safely, keeping your service vehicle stocked and organized, and communicating regularly with dispatch to ensure smooth job flow. From detailed diagnostics to proactive customer support, your work will directly contribute to client satisfaction and system reliability.

This is a great opportunity for a licensed technician with strong field experience, a commitment to high-quality work, and the ability to thrive in a fast-paced, independent environment. You will be supported by a responsive team and equipped with the tools you need to succeed in the field.

In this role, you will be responsible for

• Perform routine and emergency service on commercial heating and air conditioning equipment.
• Perform routine and emergency service on commercial and process refrigeration systems.
• Perform maintenance on commercial heating and air conditioning equipment.
• Perform maintenance on commercial and process refrigeration systems.
• Maintain assigned service vehicle.
• Maintain inventory of parts in the assigned service vehicle.
• Complete all timecards, work orders and purchase orders in timely manner.
• Communicate regularly with the dispatcher regarding job information and status.
• Be alert for new or additional services or products to be supplied to customers.
• Follow up on customer’s questions or complaints promptly.

Physical Requirements

• Ability to lift and/or carry up to 75 lbs. occasionally and 50 lbs. repetitively
• Shall be in compliance with NEAS safety policies at all times, by wearing the proper PPE for each job task as required by VOSHA, OSHA, and NIOSH guidelines
• The ability to climb and work from up to a 40-foot ladder

The team you will be joining:

Joining our Service Team means becoming part of a skilled group that thrives on solving challenges and keeping systems running smoothly. With deep technical expertise and a commitment to excellence, this team handles everything from routine maintenance to urgent repairs, ensuring that clients stay up and running. They are known for their professionalism, creativity, and adaptability, working closely with customers and other departments to deliver exceptional service. As a member of the Service Team, you’ll be part of a collaborative and dynamic group dedicated to finding solutions and making a real impact.

Who we are looking for

We are looking for a skilled and self-motivated Service Technician who takes pride in solving problems and delivering top-tier service. You are the kind of person who’s confident in the field, communicates clearly with customers and team members, and works efficiently without needing close supervision.

You have a strong foundation in commercial HVAC and refrigeration systems, and you are comfortable handling both routine maintenance and emergency repairs. You stay organized, keep your service vehicle stocked, and can juggle multiple priorities while staying focused on safety and quality.

If you are dependable, technically proficient, and ready to represent New England Air Systems with professionalism and integrity, we’d love to have you on our team.

Qualifications

• At least five years’ experience in commercial heating, air conditioning, and refrigeration service.
• High school diploma
• EPA Certification
• Electrical Type S license
• Natural gas certification
• LP gas certification
• NORA Silver oil certification
• Valid driver’s license

Who we are

New England Air Systems isn’t just a mechanical systems contractor—we’re a team of innovators, problem-solvers, and skilled professionals who are passionate about building smarter, more efficient environments. Headquartered in Williston, Vermont, with locations in Rutland, VT, and West Lebanon, NH, we’ve been trusted by clients across Vermont, New Hampshire, and upstate New York since 1972.

We believe that great work starts with great people. That’s why we foster a culture built on collaboration, growth, and excellence. As one of Vermont’s top employers, we invest in our team through ongoing training, mentorship, and advancement opportunities—ensuring that you’re not just doing a job but building a career.

Benefits

The base hourly range for this role is $30.00 to $45.00 along with a sign on bonus of $2,500 given over the first year of employment. We determine final compensation based on discussions with applicants and their experience in similar roles.

• A competitive salary
• Medical Insurance with a Health Reimbursement Account
• Dental Insurance
• Vision Insurance
• Short-Term and Long-Term Disability Insurance
• Life Insurance for employees and their dependents
• 401(k) Plan with Company Match
• Flexible Spending Accounts and Dependent Care Accounts
• Paid Holidays
• Paid Vacation
• Paid Parental Leave
• Company-Provided Uniforms for Field Employees
• Company-Supplied Power Tools and Equipment