Sr. Manager, Ecosystems Governance

Sr. Manager, Process and Ecosystem Governance

DePuy Synthes is recruiting for a Sr. Manager, Process and Ecosystem Governance, located in Raynham, MA, West Chester, Pennsylvania, Raritan, NJ, United States, Zuchwil, Switzerland, and Loughbeg Ringaskiddy, Cork, Ireland.

This role is part of the Supply Chain Services capability and serves as a strategic process leadership role focused on advancing end-to-end Order to Cash (OtC) performance across the enterprise. The Senior Manager, Process Steward is responsible for driving process standardization, governance, control, and continuous improvement across the OtC value stream, including customer master data, order management, billing, dispute and deduction management, collections, cash application, and process performance reporting. The role partners closely with Commercial, Customer Service, Supply Chain, Finance, Compliance, and Digital/IT teams to ensure the OtC process is efficient, compliant, scalable, and aligned to business priorities.

Key Responsibilities

• Own and steward the end-to-end OtC process design, governance, and performance framework across global and regional business operations.
• Define and maintain global process standards, policies, controls, and decision rights to improve consistency, compliance, and scalability across the OtC landscape.
• Partner across Commercial, Customer Service, Supply Chain, Finance, and Digital/IT teams to improve process handoffs, resolve cross-functional pain points, and strengthen end-to-end accountability.
• Lead process harmonization efforts across core OtC sub-processes, including customer master data, order entry, billing, deductions and disputes, collections, cash application, and reporting.
• Identify process inefficiencies, control gaps, and sources of revenue leakage, and lead initiatives to improve cycle time, data quality, working capital outcomes, and customer experience.
• Establish and monitor process KPIs, control metrics, and service performance measures, using insights to drive prioritization and continuous improvement.
• Partner with system and data teams to define business requirements, support digital enablement, and ensure technology solutions align with process design and governance objectives.
• Lead root cause analysis and resolution of systemic process issues, ensuring sustainable corrective and preventive actions are implemented.
• Support audit readiness, internal controls, and regulatory compliance requirements relevant to the OtC process.
• Facilitate governance forums and stakeholder reviews to align on priorities, risks, roadmap decisions, and performance improvement opportunities.
• Drive change management and adoption activities to embed standardized ways of working and improve process discipline across the organization.
• Provide leadership, coaching, and development for team members and/or matrixed resources supporting OtC process excellence activities.
• Ensure adherence to DePuy Synthes values, internal controls, and applicable global regulations impacting supply chain systems.

Qualifications

Education

• Required: Bachelor's degree in Supply Chain, Information Systems, Engineering, Business, or a related field.
• Preferred: Master's degree (MBA, MS, or equivalent).

Experience and Skills

Required:

• Typically 8-10 years of progressive experience in supply chain, operations, digital systems, or governance related roles, with demonstrated leadership responsibility.
• Proven success leading process transformation, governance, or continuous improvement in complex global environments.
• Strong knowledge of core OtC processes, controls, and performance drivers, including billing, collections, deductions, cash application, and customer master data.
• Demonstrated ability to influence cross-functional stakeholders and drive results in a matrixed organization.
• Strong analytical and problem-solving skills, with the ability to translate process issues into practical solutions.
• Experience with ERP platforms and digital tools that enable OtC processes, reporting, and automation.
• Strong communication and executive presence, with the ability to connect operational detail to business impact.

Preferred:

• Experience within SC&O Systems, ERP, advanced planning, logistics, or supply chain execution platforms.
• Familiarity with regulated environments (e.g., medical devices, life sciences) and requirements such as GxP and SOX.
• Agile or PMP/PPMC certifications.
• Experience partnering with external technology vendors and service providers
• Background in process optimization, risk management, or digital transformation initiatives.
• Knowledge of data governance, integration architecture, or ecosystem platforms.
• Strong analytical, problem‑solving, and decision‑making skills.

Other

• Language: English (additional languages a plus)
• Travel: Up to 10–20%, domestic and international
• Certifications: Lean Six Sigma, PMP, or relevant digital/systems certifications (preferred)

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Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is:

€85,000.00 - €146,050.00

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees' and companies' performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location's eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.