Stock Supervisor

Job Description

Store Location: Nashville, TN

Cult Gaia is excited to announce the opening of a temporary retail location in Nashville, Tennessee this fall. We’re looking for a passionate and experienced Stock Supervisor to join our team for this seasonal pop-up. If you have a love for fashion, thrive in a dynamic environment, and enjoy creating memorable customer experiences, we’d love to meet you!

Company: Born in Los Angeles, Cult Gaia is known for beautiful heirloom pieces that will live in your closet forever. The cornerstone of Cult Gaia's DNA is creating objects d'art that makes you look twice. Since its inception, CG has grown from accessories into a lifestyle brand, selling everything from ready-to-wear to shoes, a world of Gaia.

Job Purpose: Achieve daily business objectives by supporting all shipping and receiving, overseeing inventory, monitoring store supplies, and maintaining back stock effectively. The Stock Supervisor is also responsible for supporting the sales floor as needed. Reporting directly to the store manager.

Stockroom Operations:

• Supervise stock associates and ensure proper training on all company policies and procedures.
• Make recommendations to Store Manager as necessary to improve store processes.
• Provide feedback to the Store Manager on stock associate performance issues.
• Maintain all merchandise in the stockroom by category and ensure that it is labeled appropriately for quick location.
• Ensure a high level of organization and cleanliness in all areas of the stockroom, including store supplies and fixtures.
• Manage store supply inventory and create supply orders monthly. Communicate maintenance issues to management in a timely manner.

Inventory Management:

• Process shipment receipts quickly and accurately. Verify units received; unpack and process merchandise as appropriate (e.g., hang, fold, or stack).
• Process all store-to-store transfers, RA's, and damage/defective transfers efficiently. Confirm all transferred items are accurate and ticketed correctly and in good condition.
• Maintain accurate Inventory Control records according to company policy and procedures. Participate in quarterly inventory process.
• Communicate inventory issues to management as soon as they arise.
• Maintain 2% or less annual shrink results
• Organize and conduct weekly cycle counts

Daily Operations and Customer Service:

• Provide a courteous experience for all customers while on the selling floor.
• Be knowledgeable about inventory levels in the stockroom; conduct customer merchandise checks and refill the floor as needed.
• Prepare web orders and other charge send packages for shipment appropriately.
• Maintain accurate UPS records.
• Assist with housekeeping and other store operations duties as assigned by management
• Maintain organization, safety, cleanliness and standards of both front and back of house
• Check merchandise and supply deliveries for accuracy prior to receiving in Netsuite, verifying that quantities match packing lists, TO’s etc.
• Ensure damages/store repairs are processed accurately and at a minimum of once a month
• Monitor store supply levels and place bi-weekly/monthly orders
• Prep new product for the sales floor, and backstock according to policy and procedure
• Analyze inventory levels to request bi-weekly allocation/inventory transfers
• Maintain ongoing communication with the store team regarding new arrivals, stock availability, and quality control issues
• Ensure damages/store repairs are processed accurately and at a minimum of once a month
• Support the sales floor team on replenishment and recovery during peak business hours
• Partner with store manager to identify repair and maintenance needs in the store
• Assist with online returns and client repairs