Resource Navigator (Bilingual English/ Spanish)

Resource Navigator

POSITION: Resource Navigator

JOB CLASS/GRADE: Specialist 1/ Grade 8

WAGE: Starting at $48,600 per year based on experience

LOCATIONS: IRCO Eastern Oregon Office; 723 S Oregon St., Ontario, OR 97914

On Site

FTE; FT/PT; STATUS : 1.0 FTE; Full-Time with Benefits; Regular

NUMBER OF POSITIONS: (1)

PROGRAM(S): Multiple

SECTOR/DIVISION: Eastern Oregon

REQUIREMENTS: Bilingual in English and Spanish required.

Must reside within commuting distance of Ontario, Oregon office location.

Possession of a valid driver's license required, with a verification of current auto-insurance and

full use of an automobile during work hours.

This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Program Summary

IRCO Eastern Oregon's adult programming currently consists of housing navigation and support services, Individual Development Account (IDA) savings programs, workforce development services, and tax assistance. Resource Navigators in this unit often serve across multiple programs. Additionally, new services might become available at any time and be included under a Resource Navigator's set of program responsibilities.

Position Summary

The Resource Navigator will work to provide high quality housing navigation, barrier removal and resource referral services to Oregon residents currently experiencing homelessness and housing instability. As needed, the Resource Navigator will provide other services such as provision of Individual Development Account (IDA) savings support, tax assistance, or workforce navigation services.

Essential Functions

• Provides high quality housing navigation, barrier removal and resource referral services for participants currently experiencing homelessness and housing instability.
• Supports housing seekers with housing search and application support, understanding tenant rights and responsibilities, communicating effectively with property owners/managers, and with provision of payments of rent/deposits/fees as funds allow.
• As needed, connects clients with Individual Development Accounts (IDAs), savings accounts matched under an IRCO program allowing clients access to a community-aware approach to wealth building opportunities and training.
• As needed, support clients in getting connected with Tax Assisters.
• Conduct outreach, eligibility screening, intakes, and case management for multiple programs.
• Provides other resource navigation/case management services as needed.
• Complete intakes and maintain case files, required paperwork and reports on a timely and regular basis.
• Provide linkage to other needed programs, providers, and services.
• Assist with temporary housing assistance until permanent housing can be secured.
• Assist at all levels of move-in to permanent housing; document readiness, housing authority applications and other paperwork, coordination of move-in and orient new tenants to their unit/building.
• Assist with independent living skills, including clinical, social, personal hygiene, budgeting and money management, legal issues and transportation as needed.
• Provide housing location services and educate participants on tenant rights and responsibilities.
• Provide eviction prevention counseling; work with property management to help participants resolve issues that threaten their housing stability including tenant rights and responsibilities.
• Ability to pass a national background check including fingerprints.
• Track activities and outcomes as required by supervisor.
• Perform data entry of the clients or community members by following HIPAA policy and keeping data confidential.
• Prepare monthly reports with complete and consistent information to assist the supervisor to be able to submit the data in a timely manner and share the required data and information if needed.
• Complete other duties assigned by supervisors.

Secondary Functions

• Ability to meet multiple, including conflicting, deadlines
• Strong analytical and decision-making abilities for related job functions
• Ability to deal with distressed and demanding clients in an effective manner
• Ability to maintain a high level of confidentiality
• Ability to communicate with a variety of personality types and levels of the organization as well as with people outside of the organization
• Ability to work flexible hours occasionally to meet the availability of clients

Education & Experience

MINIMUM JOB SPECIFIC QUALIFICATIONS:

Any combination of education and experience that demonstrates the ability to perform the duties of the position is qualifying. This includes:

• Is part of and/or has experience working with immigrant and refugee communities; brings some understanding of the cultural values and beliefs of those communities.
• Possession of a valid driver's license, proof of current auto insurance, and reliable access to an insured vehicle are required.
• Must be able to operate a personal or agency-approved vehicle during work hours to travel within the service areas to meet with clients, attend community appointments, and fulfill program related duties.
• High school diploma or GED
• Requiring 1 -2 years of experience in case management, community outreach services, advocacy, social support, and assistance in housing navigation systems for groups and families; and experience working with the community being served
• Bilingual required, in English and fluent Spanish (with the ability to communicate effectively, both orally and in writing) ability to translate written and verbal information into concepts that are understandable for community members
• Must be able to maintain strict confidentiality and follow HIPAA policies and procedures.
• Ability to lead people through complicated processes and systems with tact and understanding.
• Ability to use multiple computer systems and databases proficiently.
• Experience communicating with individuals from a wide range of racial, ethnic, cultural, and socioeconomic backgrounds.
• Demonstrated ability to work effectively independently and as part of a team.
• This is an in-person position for the Ontario office.
• Proficient in Microsoft Office including Excel, Outlook, Word, PowerPoint, and Google Drive.

Physical, Mental, & Environmental Requirements

• In person position
• Physical: Positions at this level require some physical effort or manual labor such as lifting, carrying or constant movement. Positions with regular responsibility for driving are to be placed at least at this level
• Mental: There is regular variation in tasks, and the job holder must decide which tasks to complete as well as the order in which tasks are completed
• Environment: There is a moderately low level of personal risk encountered. Job conditions are occasionally uncomfortable relative to noise, temperature, inside/outside work, dirty conditions, or interactions with angry or hostile people
• Schedule: The work schedule is mostly stable and does not fluctuate without prior notice.

Supervisory Responsibilities

Positions at this level are not responsible for any supervisory functions, or responsibilities, but may occasionally be asked to orient and/or train new employees or volunteers.

What We Offer

IRCO is a very employee-friendly workplace and offers great benefit packages to our staff:

• Many flexible working arrangements and schedule
• Amazing opportunity to work with people who come from all over the world
• Work that helps your community
• 3 to 6 weeks of PTO per year
• 401k match of over 100% on first 5%, immediate vesting
• 3% match for student loans or college savings
• 12 Paid Holidays and 1 Floating Holiday
• Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
• Employer Paid Life, Short term, and Long-term Disability Insurance
• Flexible spending accounts

Required Engagement

Engage fully in recommended professional development, as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCO's mission, vision, and values-based initiatives.

How To Apply

1. Complete the IRCO application in our Careers Portal: IRCO Application for Employment.