Information Aide

Job Title

Reporting directly to the Office Administrator, responsible for providing information, assistance, and guidance to the various Williamson County Administration Building visitors and callers.

Examples Of Work Performed

Provides customer service to internal and external customers via telephone, email and in person

Retrieves, sorts, and distributes incoming mail and faxes

Provides information and directions to all visitors and callers including coordinating assistance for internal and external agencies

Oversees conference rooms and commissioner courtroom calendars for booking and use

Enter workorders for repairs and collaborates with county staff on maintenance issues

Performs light housekeeping and maintains visitor areas and common spaces

Assist department staff and management with events and other clerical duties as needed

Attends all meetings and trainings as required

Performs special duties as assigned

Reception Assignment

Provides coverage at a reception desk to assist visitors and callers

Handles and manages all event calendars for the Administration building and facilities

Prepares and set up courtroom for weekly Commissioners Court

Serves as back-up to the switchboard assignment

Switchboard Assignment

Operates county switchboard and answers phone calls to be routed to appropriate department

Assist with translating calls as needed

Assists and maintains internal and external phone numbers and addresses database

Serves as back-up to the reception assignment

Organization Relationships

Reports directly to Office Administrator

Direct Reports No

Physical Demands

Position involves prolonged sitting at a workstation, visual examination of documents, reaching, walking, twisting, bending, standing and occasional lifting/carrying

Environmental Factors

Work is primarily indoors in an air-conditioned environment

Irregular Hours

Work outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be required

May be deemed essential personnel in the event of an emergency

Minimum Qualifications

High school diploma or GED

One (1) year of customer service experience

Knowledge of Microsoft Office Suite and multi-line telephone processes

Supplemental Information

A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626.

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

Tobacco Free Workplace Policy

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.

Benefits

Williamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short- term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.

The County also provides retirement benefits. Full-time & part-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays.