Technical Writer - Information Technology

Job Description Summary

Department - Information Technology

Job Description

Job Type: Classified

Job Classification: 5451 - Business Systems Analyst I

Salary Grade: 12

Pay Range

Hiring Range: $57,636 - $69,160 Annually 

Pay Range: $57,636 - $80,683 Annually

Range Explanation: 

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

• Pay Range is the entire compensation range for the position.

The Pima County Information Technology Department is seeking a self-motivated, thorough, disciplined, and perceptive individual for the role of Technical Writer for the County Classified title,  Business Systems Analyst I. 

The Technical Writer is responsible for creating, publishing, and maintaining technology-related documentation for both technical and non-technical audiences. In addition, they will develop detailed user documentation, communication plans, and educational materials, while also organizing and hosting monthly webinars on user-focused technology topics and publishing bi-weekly internal articles.

The ideal candidate has experience producing clear written instructions for diverse audiences and thrives in a collaborative, team-oriented environment. This role requires strong technical, communication, analytical, and interpersonal skills, along with a proactive, agile mindset and a strong work ethic.

We offer the opportunity to apply and expand your skills in a supportive team environment while advancing your career. Bring your energy, professionalism, and commitment to continuous improvement—and help make a meaningful impact by supporting the mission of Pima County government.

_ This is an in-office position located in Tucson, AZ, and cannot be remote. The Information Technology Department is unable to provide visa sponsorship for this position. _

Essential Functions:

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Engages with Pima County department or elected official Subject Matter Experts (SMEs) to gain understanding of how the entity operates to deliver on its mission;

• Researches and documents the technical tools (hardware and software) that enable business operations for departments and/or elected officials;

• Identifies and documents areas of operational improvement that can be gained via changes in technology;

• Communicates proposed changes in technology to technical teams and/or third-party vendors for design, development and deployment via requirements definition documents, work items in a work management tool, visual representations, and oral presentations;

• Coordinates requirements definition and business case for change with department and/or elected official SMEs;

• Provides status updates to leadership in oral and written form;

• Executes project management techniques (Agile, Waterfall, etc.) to ensure efficient and effective delivery of technical solutions;

• Effectively negotiates for viable solutions to technical, process and priority conflict resolution;

• Serves as a team member to deliver technical solutions on larger projects and/or for multiple departments.

Minimum Qualifications:

High School diploma or equivalent AND two (2) years of experience in either computer hardware or software support, business analysis or data analysis.

(Relevant education from an accredited college or university may be substituted.)

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. 

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

• Experience converting complex technical information into easy-to-understand documents and/or materials.

• Experience gathering information from others such as Subject Matter Experts(SMEs) or technical teams.

• Experience writing in a collaborative environment.

• Experience tailoring writing to both technical and non-technical audiences.

• Experience developing and making presentations.

• Experience working in a technical support position.

Selection Procedure:

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process. 

Supplemental Information :

Licenses and Certificates: Valid driver license is required at time of application . Valid  AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record. Some positions require a valid Arizona Class D driver license at the time of application or appointment. Failure to maintain the required licensure shall be grounds for termination.

Special Notice Items: The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Some positions may require satisfactory completion of a personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems. Some positions may require satisfactory completion of a personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems. Occasional after hours and weekend hours are required to support system implementations and deployments. The Information Technology Department is unable to provide visa sponsorship for this position.

Physical/Sensory Requirements: Repetitive wrist, hand and/or finger movement. Ability to communicate clearly (verbal, written). Must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access filing cabinets, office machinery, etc.

Working Conditions: Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.

EEO Information:  Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.