Process Associate

Job Description In the role of Process Associate, you will execute transactions as per prescribed guidelines and timelines and follow all predefined procedures to meet SLA target and to ensure that the performance parameters are met. You will be responsible for keeping accurate records of business activities including detailed information on Agreements/Orders, exceptions & queries, outstanding problems and executive approvals as outlined by Legal & Finance. A Process Associate must accept and deal with customer communication for agreed languages. Responsibilities Review and validate documents, process bills, analyze data. Respond to complaints/queries on mail and interact with vendors for order management. Support your team in daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets within the guidelines, policies, and norms of Infosys. Deliver on the new process/approach to meet client and internal goals. Adhere to Service Level Agreement compliance and Process compliance standards. Serve as backup support to others on the team. Suggest more efficient ways for processing of work and learn new areas for possible future ownership. Basic Qualifications High school diploma or GED equivalent. 6 months of experience in a similar role. Preferred Qualifications 1 year of previous experience in a similar data entry or administrative role. Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook) and other business systems. Analytical and problem‑solving skills. Ability to work effectively as part of a team. Strong focus on customer satisfaction. Administration and organizational skills. Written and oral communication skills. Willingness to learn new processes and tasks. Flexible schedule (overtime eligible). Applicants for employment in the U.S. must possess work authorization that does not require sponsorship by the employer for a visa (H‑1B or otherwise). The job entails sitting and working at a computer for extended periods of time. Candidates should be able to communicate by telephone, e‑mail, or face‑to‑face. Equal Employment Opportunity Statement Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of a protected veteran, or disability. #J-18808-Ljbffr Infosys