Crisis Services Counselor - On Call Mobile Crisis

Join Our Expanding Crisis Services Team!

We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our team, you'll be empowered to make a profound impact on your community. Our agency is dedicated to delivering exceptional services and support to our community, proudly holding Joint Commission Gold Seal of Approval (1996) Public Health Accreditation Board (PHAB) accreditation (2014).

By joining our Crisis Services team, you'll become an integral part of a renowned organization that prioritizes community wellbeing and exceptional care. Are you ready to embark on a rewarding journey, making a tangible difference in the lives of those who need it most?

Located in the state-of-the-art building on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing mental health or substance use crises. Our team delivers top-notch care with rapid response times.

The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department's decades-long journey to build the infrastructure needed to support a best-in-class behavioral health system and ensures all DuPage County residents will have "someone to contact, someone to respond, and a safe place to get help" when experiencing a mental health or substance use crisis. The CRC will help residents de-escalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs. The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders.

In this on-call position, you will be required to work at least 3 shifts per month, with evening and weekend availability. Bachelor's degree candidates will be considered; the flat on-call rate for this position is as follows: Bachelor's degreed candidates: $24 an hour Master's degreed candidates: $28 an hour.

Responsibilities

As a Crisis Services Counselor on the MCR team, you will:

• Conduct community-based crisis evaluations for children, adolescents, and adults
• Provide referral and community resource linkage, including CARES/SASS, law enforcement, hospital settings, and families/individuals
• Consult with staff concerning client and program issues and provides other case management services as needed
• Work collaboratively with community providers
• Complete required documentation within established timeframes
• Maintain confidentiality of privileged information and adhere to client privacy laws
• Demonstrate sensitivity and understanding of other ethnic groups and cultures
• Maintain required training, licensure, and certification
• Adhere to department guidelines for attendance and punctuality
• Use an Electronic Client Record, and additional call management software
• Demonstrate independent judgment
• Participate in emergency response activities as assigned
• Provide emergency and crisis intervention services
• Assist with on-site responsibilities, including:
• Conducting on-site crisis evaluations in-person, via phone, or video
• Providing emergency and crisis intervention services to individuals and families seeking services through our Crisis Recovery Center
• Answering our internal Crisis hotline and 988
• Supporting individuals on the Adult Mental Health Unit and Youth Mental Health Unit who are experiencing a mental health crisis through crisis intervention, crisis stabilization, and de-escalation
• Completing client care tasks for the 12-bed Crisis Residential unit, as needed

Requirements

Candidates for consideration require either a Bachelor's or Master's degree in Psychology. Social Work or related field and two years of experience working with chronically mentally ill population; or an equivalent combination of training and experience. Attendance at our paid HR new hire orientation from 8:00 am to 4:30 pm is required. This role requires you to have a valid driver's license along with your own personal vehicle that is reliable to drive while working in this role.

Supplemental Information

DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.