Field Service Technician

Swan Analytical USA is seeking a Field Service Technician to join our dynamic team. The Field Service Technician will play a crucial role in ensuring the optimal functioning and performance of our analytical instruments at customer sites. As a Swan Field Service Technician, you will be responsible for on-site installation, maintenance, troubleshooting, and repair of our instruments, as well as competitors, providing outstanding technical support to our valued customers. This role will require up to 100% Travel (Mon-Fri only).

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Key Responsibilities:

1. Installation and Commissioning:
2. Install and commission SWAN analytical instruments at customer locations.
3. Ensure proper calibration and configuration to meet customer specifications.
4. Preventive Maintenance:
5. Conduct routine preventive maintenance activities to ensure instruments operate at peak performance.
6. Keep detailed maintenance records and update service documentation.
7. Technical Support:
8. Provide exceptional technical support to customers via phone, email, and on-site visits.
9. Troubleshoot and diagnose issues with instruments promptly and effectively.
10. Repair and Upgrades:
11. Perform instrument repairs, replacements, and upgrades as required.
12. Coordinate with the support admin and manager to source and order replacement parts.
13. Customer Training:
14. Train customers on the proper use, maintenance, and calibration of SWAN instruments.
15. Offer guidance on optimizing instrument performance.
16. Documentation:
17. Maintain accurate service records, equipment logs, and reports.
18. Ensure timely submission of service reports and required documentation.
19. Continuous Learning:
20. Stay up to date with SWAN's product advancements and industry trends. xhyhwjd
21. Participate in training programs and workshops to enhance technical knowledge.