Client Support Specialist (CSS) - CNA & Janitorial Encouraged to Apply!

Client Support Specialist (CSS)Full-Time | $21/hr | Sacramento, CAOur MissionAt Whole Person Care Clinic (WPCC), our mission is to provide holistic, compassionate, and accessible care that nurtures the physical, emotional, and social well-being of every individual we serve. Through an integrated approach that combines medical expertise, mental health support, and community services, we are dedicated to addressing the full spectrum of our patients' needs. By fostering a collaborative and inclusive environment, we empower individuals to achieve their highest quality of life and well-being, regardless of their socioeconomic status. We strive to create a supportive community where every person is valued, heard, and cared for with dignity and respect.Position SummaryThe Client Support Specialist (CSS) is a non-clinical operational support role responsible primarily for maintaining clean, safe, and orderly program environments while supporting basic client needs such as meal service and room readiness. This position plays a critical role in site operations by ensuring client living areas, common spaces, and service areas meet cleanliness and safety standards.The CSS also performs limited client-facing support functions such as meal distribution, basic observation, and reporting concerns to licensed or supervisory staff. This role does not provide clinical care and works as part of an interdisciplinary team to support overall program operations.The Client Support Specialist supports CalAIM-covered services in a non-clinical capacity and works as part of an interdisciplinary team, escalating clinical, safety, and behavioral health concerns to licensed staff as requiredEssential Duties and ResponsibilitiesEnvironmental Services / Janitorial Operations (Primary Function)Perform daily cleaning and upkeep of assigned client rooms, restrooms, common areas, and staff spacesEnsure rooms are clean, safe, and ready for occupancy at shift changeEmpty trash, replace liners, and maintain sanitation standards throughout assigned areasClean and disinfect high-touch surfaces (tables, chairs, door handles, railings, counters, etc.)Sweep, mop, and spot-clean floors as requiredSupport linen management, including stocking clean linens and removing soiled linens to designated areasRestock cleaning supplies, PPE, and basic site materials as assignedProperly store cleaning equipment and materials at end of shiftReport maintenance, safety hazards, or supply shortages promptlyFood Service & Meal SupportAssist with meal preparation setup, distribution, and cleanup in accordance with site protocolsServe meals and beverages to clients in a respectful and orderly mannerMaintain cleanliness of kitchen and meal service areas, including counters, tables, sinks, and floorsSupport dishwashing, trash removal, and restocking of meal service suppliesAlways follow food safety and sanitation guidelines.Basic Client Support & Observation (Non-Clinical)Provide limited non-clinical assistance related to daily routines (meal access, room readiness, basic mobility support as trained)Observe client wellbeing and report changes in condition, behavior, or safety concerns to licensed or supervisory staffMaintain professional boundaries and client dignityUtilize non-clinical de-escalation techniques when appropriate and escalate concerns promptlyDocumentation & CommunicationComplete required cleaning checklists, shift logs, and incident reports accurately and on timeCommunicate operational needs, safety issues, and task completion to team members and supervisorsParticipate in shift handoffs as requiredTeam & Operations SupportCollaborate with coworkers to complete shared operational tasksAssist with site readiness, supply stocking, and general upkeep during busy periodsFollow supervisory directions regarding daily priorities and assignmentsMaintain a cooperative, professional attitude and contribute positively to team workflow