ADR Host

Job Title

Greet restaurant patrons and answer phone calls. Assure patrons are seated promptly assuring that guests have a favorable dining experience. You will report to the Venue Manager.

Primary Tasks

1. Ensure guest recognition by remembering names, faces, and information that makes each guest feel unique.
2. Answer menu questions posed by patrons.
3. Distribute the seating as equally as possible among all food servers.
4. Receive cash from customers in payment for meals. Operate cash register. Make change and issues receipts or tickets to customer. Read and record totals shown on cash register tape and verify against cash on hand.
5. Pre-bus and full bus tables during peak periods.
6. Promote current casino events and programs and give guests directions to all casino areas.
7. Resolve minor guest complaints in a manner consistent with departmental philosophy.
8. Monitor dining room to make sure it is maintained, and floor is free of debris.
9. Prepare sandwiches, coffee, pastries, and other menu items.
10. Perform other responsibilities as may be assigned.

Job Requirements

• Speak, read, and write English.
• Handle cash responsibly.
• Calculate basic math functions as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
• 1+ years' experience in a high-volume fine dining or casual restaurant.

Skills

• Builds Customer Loyalty
• Builds Rapport
• Commercial Acumen
• Customer Service Delivery
• Customer-Focused Approach
• Equipment Utilization
• Expands the Service
• Flexibility
• Inventory Management
• Multi-tasking
• Navigates Customer Challenges
• Policy & Procedures
• Prioritizing
• Questions Strategically
• Verbal Communication
• Waiting Service