Manager, Regional Operations - Hudson Valley, NY

Overview The Manager, Regional Operations will lead a region, with a minimum of 10 clubs, through driving the culture and living the values of the Planet Fitness organization. The Manager, Regional Operations will drive revenue and profitability, flawlessly executing the brand standards, developing talent, and promoting an exceptional member experience through dynamic and inspirational leadership. This is a field‑based role covering the Hudson Valley, NY area. Responsibilities The People Develop and execute a workforce plan that supports an exceptional member experience Work closely with the Club Manager, HR, and their leader to ensure clubs are consistently staffed on all shifts Grow the team’s skills, knowledge, and abilities through targeted training programs and individualized development plans Execute a comprehensive talent‑management program that supports club growth through the identification of key talent, succession planning, and structured development plans Promote a high‑performance culture through consistent mentoring and coaching of team members and managers, inclusive of performance evaluations, and find opportunities to recognize and reward great work Engage team members on club visits and identify ways to motivate and inspire their best work Ensure leaders can manage conflict in a timely, respectful, and fair manner The Business Drive consistent results, club‑to‑club, using key performance indicators as a tool to optimize financial performance and profitability; identify key wins and opportunities and present game plans at monthly business review sessions Manage a P&L; use key levers to drive revenue and reduce expenses Execute the regional marketing plan, including local marketing efforts Lead the opening of new, renovated, and relocated corporate locations, including pre‑sale, staffing, training, and facilities management; oversee capital expenses Drive operational excellence through consistent club surveys and coaching to ensure clubs meet standards for safety, service, and cleanliness Demonstrate +1% customer service by resolving member‑services complaints in a timely manner Be proficient in all operations procedures and PF programs; including ABC, FRM, JobVite, DataTrak, PFU, and CPR The Leader Prioritize and plan work through a transparent posting of a quarterly calendar that is inclusive of in‑club visits and executing weekly, monthly, and quarterly routines Build a cross‑functional network of resources to best support the needs of the field Demonstrate awareness; adapt communication methods and styles to all levels within the organization and to club members Take the initiative and lead the organization through change initiatives Invest in self‑development through a structured development plan Lead through the lens of the core values: Integrity, Transparency, Passion, Respect, Excellence, While Having Fun Qualifications Willing and able to travel approximately 100% of the time; some nights and weekends required Bachelor’s Degree preferred 3–5 years of multi‑unit experience preferred with a customer‑focused business Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and comfortable learning new systems quickly Ability to prioritize multiple demands with strong time‑management skills Extremely detail‑oriented, efficient, and organized with an exceptional ability to establish priorities and objectives Excellent presentation and communication skills and ability to communicate effectively across all levels of the organization Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally Creative, progressive, thought‑leadership with the ability to influence at all levels of the organization Excellent leadership skills including ability to build teams, motivate, guide, and mentor Dedicated learner with a natural curiosity for consistent growth Exhibits comfort, ease, and flexibility in an extremely fast‑paced, ever‑changing, deadline‑driven environment Cooperative team player with an upbeat, positive “can‑do” attitude Perks Planet Fitness cares about you and your well‑being. We offer a comprehensive benefits package to eligible employees, including core medical, dental, vision, life, and disability coverage, as well as supplemental accident, hospital, and critical‑illness coverage options. We also offer a generous time‑off program (including volunteer time), childcare reimbursement, paid parental leave, pet‑care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs, and a variety of engagement activities. A 401(k) plan with safe‑harbor employer matching and an employee stock purchase plan are also available. The salary for NY‑based employees hired into this role will be aligned with the range below. This is a good‑faith estimate; the amount of base salary will correspond with a candidate’s professional experience, qualifications, and internal equity. This position is currently eligible to participate in a bonus plan, evaluated semi‑annually and based on company performance and club metrics; annual target is 15%. Annual Base Salary Range: $75,000‑$90,000 Note to Applicants: We have been made aware of an increasing number of hiring‑fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process. #J-18808-Ljbffr Planet Fitness