Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 1998 and currently lead a small, growing team of two. Before becoming a State Farm agent, I worked as an HR specialist and recruiter for State Farm. I also hold a degree in Finance and am proud to have my office located right in the community where we live and serve.

Being connected to our community is important to us. We're involved with the local Chamber of Commerce and enjoy participating in activities and events that allow us to build relationships with the people around us.

Our agency offers health benefits, a Simple IRA, paid time off, paid holidays, paid sick leave, licensing reimbursement, and a strong commitment to work-life balance. We also believe in investing in our team members and helping them grow personally and professionally.

Culture is everything in our office. We're customer-focused and supportive of one another both professionally and personally. I'm looking for someone who brings positive energy, has a strong work ethic, is open to growth, and genuinely wants to work hard and serve others. If you're looking to grow with a close-knit team where your contributions matter, we'd love to meet you.

ROLE DESCRIPTION:
As an Account Representative for Daryl Gilliam - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.