Customer Solutions Expert

Customer Solutions Expert

Recognized as a critical part of our success, our Customer Solutions Expert works as part of a team to provide exceptional customer service and support. This position is the first of several levels of progression designed to allow for continued career and hourly wage growth within the Customer Service Department. The principle responsibility is to learn the concepts necessary in order to ultimately handle incoming and outgoing communication from internal and external customers. In addition, the Customer Solutions Expert responds to basic inquiries and processes orders in an expedient and accurate manner. As the initial skills are learned and demonstrated proficiently, the Customer Solutions Expert is promoted to the next level to continue to acquire and demonstrate more advanced learning.

Attend training to learn all aspects of the Customer Solutions Expert role in order to demonstrate the different skills necessary for success

Learn and navigate multiple system platforms simultaneously through performing basic telephone interactions via our general contact phone line as well as basic order entry

Answer general incoming calls and emails relative to customer orders, quotes, inquiries, product related questions and warranty resolutions for two of our four locations

Ensure satisfaction by clarifying, researching, and exploring solutions

Document order notes in our order platforms

Build loyalty with internal and external customers through active listening, consultative relationship building, resourcefulness, and basic knowledge of all product lines

Engage in learning on a consistent basis as our business and industry evolves

Follow company policies and procedures to ensure efficient and accurate resolution of customer issues

High school diploma or equivalent required

Minimum of 6 months of customer service experience to include order entry

Full-time hours Monday through Friday, daytime hours and overtime when required

High attention to detail

Process orders with accuracy

Type to defined department metrics for both speed and accuracy

Must demonstrate a patient and professional demeanor and maintain a positive attitude

Attendance that meets the company attendance policy is an essential function of the job

Proficiency with computers, MS Office software, including email

Attain working knowledge of system platforms

Professional business communication skills, over the phone and in writing

Capable of working independently and within a team structure

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.