Customer Service Manager

Customer Service ManagerAt Muncie Power, our products play a critical role in our society by powering the vehicles that develop key infrastructure, putting out dangerous fires, fixing the power lines that power our homes, and hauling away our garbage.Every team member at Muncie Power understands how important the success of our customers is to their communities. And that inherent value is carried throughout each team to ensure we're providing the best for our customers.What You'll DoAs a customer service manager, you will be responsible for performing various customer service functions while providing efficient and courteous service.Resolve customer inquiries and complaintsProvide electrical, mechanical, and hydraulic troubleshooting assistance to customersRefer complex technical difficulties to the product and application specialist for resolutionAssist with the design of mechanical and hydraulic systemsProvide customers with specific plumbing and hydraulic schematics when requestedMake suggestions for training for the department as neededEnter customer sales orders received via the telephone, fax, or emailResolve customer requests for adjustment in orders following standard company proceduresProvide leads to field sales managers and maintain a close liaison with field sales managersDocument information regarding newly acquired accounts and make computer file changes as neededInform customer service director of routine and non-routine sales and service activities and issuesTravel to assist field sales managers and customers as necessary and requiredYour Experiences & SkillsTwo (2) years of post-high school education, or equivalent, is preferredKnowledge of the heavy truck equipment industry is preferredTechnically oriented with good mechanical aptitude and knowledge of hydraulics and electricityAbility to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manualsAbility to write routine reports and correspondenceAbility to speak effectively before groups of customers or employees of an organizationAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsAbility to make sound judgmentsAbility to communicate effectively, both verbally and in writingAbility to interpret a variety of instructions in written, verbal, diagram, or schedule formBasic typing and keyboarding skillsConscientious and detail-orientedCollaborative; must enjoy working with others and being part of a teamCustomer-focusedSelf-starter and self-learnerMust work well under pressureGood math skills, including algebraSuperior interpersonal skills; ability to get along with diverse personalitiesComputer literateAbility to speak a second language (Spanish preferred) is a plusPerform other duties as assigned by the customer service directorColor vision is required for this positionBenefitsMedical, dental, and vision insurance, and zero cardLife, death, dismemberment, and dependent insurancesPrescription drug programsTelehealthShort-term and long-term disability, and flexible leaves of absenceEmployee assistance programs401k (match 50% on the first 6% of deferred compensation) and flexible spending plans3 weeks of paid time off9 paid holidaysWellness & EngagementLocation: Muncie, INDepartment: Customer ServiceWork Environment: OfficeReports To: Customer Service DirectorWorkplace Arrangement: On-siteSupervises: N/ASalary Grade: 14To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.Muncie Power Products is an Equal Opportunity Employer.