Senior Director of Operations

Are you a perfectionist who can hold yourself and other people accountable to execute projects, tasks, and strategic plans? Do you thrive in a fast paced environment with stress and pressure? Are you a data driven professional with the people skills to engage with and motivate a team? Are you passionate about hospitality and working with a business that is purpose driven? ABOUT THE GROVE The Grove exists to support and empower families. We're a Membership-based family club in Charlotte, built for kids and designed for adults: a place where families gather, kids grow through thoughtful programming, and parents actually get to enjoy the space too, cafe in hand. We opened in January 2024, have grown into a thriving community of Member families, and our second location is in development in Charleston. We grow through relationships and referrals, not marketing, and every person on our team helps carry that feeling of belonging. THE ROLE We are hiring the person whose job is completion. The Senior Director of Operations owns how The Grove runs day to day and builds it well enough to open the next location. You report directly to the Founder and CEO, and the seat exists to close the gap between fast-moving ideas and finished, executed results. This is a real operating seat, not a coordinating one. You own execution, labor cost, standards, and the operating playbook that lets us open new locations without the founder rewriting it each time. WHAT YOU'LL OWN Execution and follow-through: every commitment has an owner and a date, and gets closed out Labor cost as a percentage of revenue: set targets and course-correct when needed The operating playbook, maintained so any location can be opened directly from it Standards for opening and closing procedures, facility, safety, staffing, and onboarding Cafe operations: staffing, vendors, equipment, and cost of goods A monthly operating report consolidating key metrics and trends for leadership New location openings, starting with Charleston, including hiring and training new Directors WHO YOU ARE You have run operations across more than one site, or run one site well enough to open a second You have owned a cost line and stayed accountable for the results, including when the numbers were unfavorable You have managed managers and addressed performance issues directly You finish what others start and keep track of every outstanding item You build durable processes and let them run rather than constantly reworking them You are comfortable and warm around children and parents You know which priorities matter most and act on that judgment SCHEDULE AND LOCATION Substantial time on-site in Charlotte to start. Hours vary and include evening events and occasional weekends. Longer term the role is flexible between Charlotte, Charleston, or elsewhere with regular travel between locations. COMPENSATION AND BENEFITS Compensation is based on experience. Growing with The Grove comes with real benefits: flexible paid time off health benefits a gas stipend a food and beverage discount at our Cafe educational assistance for learning that grows your role Questions? Reach us at View email address on click.appcast.io. The Grove | Built for kids, designed for adults | thegroveclt.com #J-18808-Ljbffr