Customer Service Representative (Healthcare)

Operations SpecialistAt AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home. With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care. If you're passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.The Operations Specialist role is one that supports patient care and operational excellence in our business. This role is unique in its ability to impact patient outcomes while driving process improvements and team performance.Core responsibilities include:Support regional operations through workflow improvement, training, and process optimizationReview and process documentation, including insurance verification, authorizations, and order accuracyNavigate EMR systems to enter, track, and validate patient and authorization dataAnalyze workflows, identify errors, and implement solutions to improve efficiency and qualityCollaborate with teams and leadership to resolve issues and communicate trendsMaintain knowledge of payer guidelines, products, and services to ensure complianceAssist with training materials, onboarding, and cross-functional supportParticipate in projects to refine processes and enhance operational performanceMeet quality and performance metrics while managing multiple prioritiesPerform patient assessments and follow-ups to support care and complianceEnsure accurate documentation and adherence to HIPAA, PPE, and infection control standardsPerform other duties as assignedWhy you're the best fit:One (1) year of relatable work experience requiredHigh School Diploma, Associate's degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience requiredExperience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not requiredExcellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detailAbility to multi-task in a fast paced environmentProficient computer skills – Microsoft Office and healthcare systems are a plusComfort learning new technologies and navigating multiple systemsAbility to work independently while following established procedures and directivesWork environment:Physical requirements: Each role has a unique set of physical demands and work environment(s) that an employee will encounter while performing the essential function of the job. Reasonable accommodations may be made to enable individuals with disability(s) to perform the essential functions. For more detail surrounding these requirements please inquire upon application selection.Compensation:Compensation is based on experience, location and role levelTotal rewards & benefits program:Comprehensive medical, dental and vision coverage (eligible first of the month following hire)401(k) with company matchPaid Time Off Plans including 6 paid holidaysEmployee Stock Purchase PlanPaid Parental Bonding LeaveShort and Long-term Disability InsuranceLife and AD&D InsuranceFlexible Spending Accounts (FSA) and Health Savings Accounts (HSA)CVS Minute Clinic and Teledoc accessSpousal Advantage Reimbursement PlanIdentity Theft Protection and Legal Plan*Applicable waiting periods applyRequirements disclosure:Company conducted Background Check is required for all rolesCompany conducted Motor Vehicle Record Check is required for driving rolesClinical roles require valid licensure/certification, where applicableIn accordance with Florida law, candidates applying for positions located in Florida are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse, as applicable. As required, we are providing all applicants with access to the Clearinghouse Education and Awareness website.In accordance with California law, candidates applying for positions located in California that require on-site presence at a Home Medical Device Retailer (HMDR) facility must obtain a California Department of Public Health (CDPH) Exemptee License. This license requires completion of state-approved training and a course completion certificate, as HMDR facilities are required to have an Exemptee physically present during all hours of operation in lieu of a pharmacist.AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.Ready to make an impact?If you're passionate about and committed to changing lives, we want to hear from you. Apply today and take the next step in your career with AdaptHealth!