Retail Beauty Client Development Manager - CHANEL Beaute, Topanga - Full Time

Be part of an amazing story. Macy's is more than just a store. It’s a story that has captured the hearts and minds of America for more than 160 years. It is about innovation, tradition, inspiring stores, irresistible products, the Macy’s 4th of July Fireworks, the Thanksgiving Day Parade, and countless memorable moments. Job Overview The Cosmetics Client Development Manager leads with passion and purpose, overseeing all aspects of the assigned luxury cosmetics brand while creating a warm, inclusive environment where customers and team members feel truly valued. The manager coaches and supports a team of Beauty Advisors, empowering them to consistently deliver exceptional, customer‑centric service. What You Will Do Leverage expertise in product knowledge, customer service and artistry to guide and inspire the team, creating a culture of hospitality where every interaction feels personal, polished and memorable. Demonstrate an entrepreneurial mindset by building strong, trust‑based client relationships while driving sustainable business growth and energizing the brand. Provide ongoing coaching on clienteling tools to help the team execute personalized follow‑ups and experiences, using data and insights to support client retention. Lead by example in delivering exceptional service and creating authentic, lasting connections with beauty and fragrance customers. Use selling techniques that prioritize client needs and deliver genuine, elevated experiences while achieving personal sales goals. Monitor and analyze business performance across daily, weekly, monthly, seasonal and annual sales metrics. Plan and execute business‑driving events to meet department goals. Oversee presentation, organization, storage and replenishment of stock to ensure a premium shopping experience. Build strong partnerships with brand representatives and vendors to enhance the customer experience and drive shared success. Manage vendor events and promotions, including scheduling and execution, ensuring all elements contribute to a customer‑focused experience. Ensure full compliance with hygiene and cleanliness standards. Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers and communities. Additional duties may be assigned as required. Skills You Will Need Leadership: Proven ability to lead teams with clarity and purpose, offering guidance, support and coaching. Subject Matter Expertise: Deep knowledge of assigned vendor line(s) and current beauty trends. Analytical Skills: Ability to interpret metrics and detailed reports to develop actionable plans. Communication: Clear and effective written and verbal communication. Interpersonal Skills: Collaborate effectively across all levels and departments. Creativity & Strategic Thinking: Solve business challenges and identify growth opportunities. Detail Orientation: High level of attention to detail in reviewing reports and managing tasks. Collaboration: Partner with the Prestige and broader Beauty teams. Entrepreneurial Spirit: Proactive, ownership‑driven mindset. Coaching & Development: Provide timely coaching and feedback to Beauty Advisors. Business & Service Orientation: Align service excellence with business goals. Problem Solving: Resolve customer issues constructively while managing multiple priorities. Adaptability: Flexible and composed under pressure, making clear decisions in evolving situations. Who You Are Bachelor’s degree or equivalent work experience in a related field. Ability to lift at least 30 lbs., stoop, kneel, crouch, climb ladders and reach above eye level as required. Flexible to work a schedule that may include days, evenings, weekends and holidays. What We Can Offer You Join a team where work is as rewarding as it is fun. We offer a dynamic, inclusive environment with competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off and eight paid holidays. Additional benefits: Merchandise discounts Performance‑based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice For a full menu of benefits offerings, visit About Us This is a great time to join Macy’s. Whether you are helping a customer find the perfect gift, streamlining operations in a distribution center, enhancing our online shopping experience, buying on‑trend merchandise or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of unforgettable moments. Macy’s Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time. Additional details about performance‑based incentives, 401K, medical/vision/dental/life/disability insurance, PTO accruals, holidays and other eligibility requirements are available at macysJOBS.com. Compensation may include an hourly rate plus 3% commission on eligible net sales. #J-18808-Ljbffr Macy's