Guest Service Attendant

Benefits 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Paid time off Training & development Vision insurance Wellness resources Job Summary Responsible for providing outstanding guest service to WinnaVegas guests. Performs a variety of guest service functions, while exchanging currency for coin, check cashing, and verification, cashing in chips, making players club cards and redeeming club benefits. Job Duties Proficient with all aspects of Casino Trac system. Enrolls guest in Club Winn membership, assist guest on using Club Winn cards. Retrieve and look up pertinent player information in the database. Proficient with ability to make change, cashes checks, cashes in coin for customers and employees in a confidential manner. Records amount received and prepares reports of transaction. Verifies paperwork and dispenses monies for jackpot/fills. Balances and account for all cash, chips, token and checks, recording all information on the appropriate forms. Must learn and become proficient with all banks ranging from cashier window to master bank. Able to reconcile a till after each shift. Ensures that all “Players Club Situation Forms”, and “Players Club Guest Complaints Forms” are taken and filled out completely by attendant, and turned over to the Shift Supervisor immediately. It will be the responsibility of the supervisor/manager to process A.S.A.P. Issues tills for Casino departments, as needed. Maintains awareness and knowledge of all Casino activities, events, promotions, and services offered to WinnaVegas guests. Read, understand and adhere to Gaming Compact and Winnebago Tribe Code, Rules and Regulations, Internal Controls, Standard Operating Procedures, Departmental Rules. Must attend all meetings and/or training as directed by management. Reports directly to Supervisor, Lead Supervisor, Manager Perform all other job duties as assigned. Education / Experience Requirements High School diploma or GED required. Comprehensive computer skills. Six months to one years related experience or training. Must have excellent communication and presentation skills. Good organizational and clerical skills required. Must be able to obtain gaming license. Bi-cultural experience preferred. Native American preference. Condition of Employment Must have a telephone. Must be able to lift up to 50 lbs Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke. #J-18808-Ljbffr Winnavegas Casino Resort