Patient Care Coordinator

Job Posting: Patient Care Coordinator Position: Patient Care Coordinator Type: Full-Time Schedule: Monday - Friday, 8:00 AM - 4:00 PM Location: Woodcliff Lake, NJ Reports to: Director of Care Coordination

A. BASIC SUMMARY:

The Care Coordinator is responsible for managing and coordinating all aspects of patient care to ensure high-quality service delivery and client satisfaction. This includes overseeing onboarding, staffing, case compliance, and daily operational issues. The role requires strong organizational skills, proactive communication, and a commitment to ensuring that every client receives consistent, authorized care. The Coordinator serves as the ongoing primary point of contact for their assigned clients from case acceptance through long-term service retention. B. PRIMARY RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS: 1. Client Onboarding Ensure all onboarding documentation is completed and admission agreements are signed before activating services. 2. Care Coordination and Staffing Manage, maintain, and optimize staffing schedules to fill 100% of authorized service hours. Respond promptly to aide call-outs, resignations, or client dissatisfaction to prevent service disruptions. Recruit new caregivers as needed to ensure coverage and prevent open shifts. Collaborate with vendors and third-party service providers to meet client care needs. 3. Client Case Management Keep client records current with updated demographics, preferences, care plans, and incident tracking. Process authorization updates and adjust staffing accordingly. Manage discharges with proper documentation and within compliance timelines. Ensure scheduling of caregiver shifts is accurate at all times, with correct times and assignments reflected in the system. Monitor and clear out prebilling daily to ensure all visits are verified and ready for timely invoicing and payroll processing.

C. PHYSICAL REQUIREMENTS:

Prolonged periods of sitting and computer use. Ability to manage and prioritize multiple tasks in a fast-paced environment. Occasional in-person meetings or field visits may be required.

D. QUALIFICATIONS:

Adaptable to a fast-changing, entrepreneurial environment. Strong organizational and time-management skills. Excellent communication skills—both verbal and written. Conflict resolution and problem-solving abilities. Proficiency in Microsoft Office and scheduling platforms.

E. EDUCATION AND REQUIREMENTS:

Previous experience in client services, healthcare coordination, or case management preferred. Familiarity with healthcare authorizations and staffing models is a plus. At least one year of experience in an office setting. #J-18808-Ljbffr CareSphere