Pizza Shift Lead

The Shift Lead at Mattenga's is essential in ensuring smooth daily operations during assigned shifts. This role involves overseeing team performance, maintaining high standards for food quality and customer service, and providing confident leadership to foster a positive work environment. The ideal candidate balances hands-on responsibilities with effective team management to drive success. Key Responsibilities Operational Leadership:-Oversee daily shift operations, including opening, closing, and shift transitions-Maintain food quality, safety, and cleanliness standards throughout the restaurant-Monitor inventory levels and communicate needs to management-Ensure orders are prepared accurately and delivered promptly Team Support & Supervision:-Guide and support team members during the shift-Delegate tasks effectively to maintain workflow and efficiency-Train new employees on procedures, system, and customer service expectations-Address minor performance or customer issues in real time Customer Service:-Greet customers and ensure a welcoming, friendly environment-Resolve customer concerns professionally and promptly-Maintain a high standard of hospitality, whether dine-in, takeout, or delivery Required Qualifications Proven leadership skills with the ability to motivate and manage a team Strong organizational skills and attention to detail Excellent communication and interpersonal skills #J-18808-Ljbffr Interview Now