IT Support Specialist

IT Support SpecialistThe Nuclear Company is the fastest growing AI tech-enabled startup in the nuclear and energy space, pioneering a fleet-scale approach to building the next generation of nuclear reactors. Through our design-once, build-many model, we're accelerating the deployment of safe, reliable, and affordable nuclear energy.We operate with an AI-first mindset. Every employee is expected to leverage AI, technology, and the Nuclear Operating System (NOS) as integral components of their role to improve the quality, speed, and impact of their work. We expect every team member to continuously identify opportunities to automate workflows, enhance decision-making, improve processes, and contribute to the ongoing evolution of NOS as a strategic operating capability that enables The Nuclear Company to scale with excellence.We hire people who are driven by purpose, thrive in ambiguity, and are energized by building what has never been built before. Our team combines intellectual curiosity with high agency, embraces candid feedback and continuous learning, and holds themselves and others to exceptional standards. Our values—Transparency, Responsibility, Unity, Scrappiness, and Tenacity—guide how we hire, collaborate, and make decisions every day. They are not words on a wall; they are the standard by which we operate. TRUST is the foundation of our safety culture, fostering intellectual honesty, accountability, and open communication, while our values challenge every team member to execute with urgency, humility, resilience, and an unwavering commitment to our mission.About the RoleThe IT Support Specialist provides technical assistance to end-users, ensuring efficient operation of hardware, software, and network systems. This role involves troubleshooting issues, maintaining IT infrastructure, and delivering responsive support to keep business systems running smoothly.ResponsibilitiesRespond to user inquiries via phone, email, or ticketing system.Diagnose and resolve hardware, software, and network problems.Provide IT support to executive leadership, providing prompt, personalized technical assistance for hardware, software, mobile devices, conferencing, and productivity tools.Install, configure, and maintain desktops, laptops, and peripheral devices.Manage user accounts, permissions, and access in Active Directory or similar systems.Perform routine system updates, patches, and security checks.Document issues and solutions in the knowledge base for future reference.Assist with onboarding and setup of new employees' IT equipment.Escalate complex issuesExperienceProficiency in troubleshooting hardware, software, and network issues across Windows and macOS environments.Strong understanding of TCP/IP networking, DNS, DHCP, and VPN configuration.Experience with Active Directory for user account management and group policies.Familiarity with common enterprise applications (Microsoft 365, email clients, collaboration tools).Ability to use remote support tools and ticketing systems (e.g., ServiceNow, Zendesk).Knowledge of basic cybersecurity practices, including endpoint protection and patch management.Excellent problem-solving skills and ability to document technical solutions clearly.BenefitsCompetitive compensation packages401k with company matchMedical, dental, vision plansGenerous vacation policy, plus holidaysThe estimated starting salary range for this role is $81,000 - $98,000 annually less applicable withholdings and deductions, paid on a bi-weekly basis. The actual salary offered may vary based on relevant factors as determined in the Company's discretion, which may include experience, qualifications, tenure, skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role.The Nuclear Company is an equal opportunity employer committed to fostering an environment of inclusion in the workplace. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We prohibit discrimination in all aspects of employment, including hiring, promotion, demotion, transfer, compensation, and termination. The Nuclear Company