Associate Customer Success Manager

Associate Customer Success Manager

Dallas, TX

Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system.

Let's be honesthealth insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long-term vision.

About the Associate Customer Success Manager Position

We've spent a lot of time learning about our customers - who they are and what is important to them. Now, as Take Command serves larger employers with more sophisticated needs and dynamic workforces, we are expanding our CSM team. The Associate Customer Success Manager will serve as a key resource for our Benefits Partners as they partner with clients to create and implement complex strategies that drive seamless change and measurable results. We are looking for someone with a proactive, positive personality and a desire to problem-solve, think strategically, and ensure our clients love Take Command & HRAs!

Compensation: $50,000-$55,000 base salary + Bonus

Primary Responsibilities

• Support the Benefits Partner team in managing client relationships and executing account-related tasks
• Assist in onboarding and ongoing activities across the client lifecycle
• Monitor and track key client metrics; flag insights and trends for your Benefits Partner peers
• Collaborate with internal teams to ensure client needs are addressed and advocate for improvements
• Contribute to process updates and documentation that enhance the Benefits Partner function
• Participate in client meetings as needed to support your Benefits Partner peers
• Provide administrative support to ensure a seamless client experience

Skills and Qualifications

• 1-2 years of experience in Customer Success Management or Account Management roles
• Highly organized with a proactive approach and strong attention to detail
• Excellent written and verbal communication skills
• Comfortable working in a dynamic and fast paced environment
• Strong team player with the ability to collaborate across functions
• Strong preference with employee benefits, insurance, or healthcare

Working at Take Command

We're excited to build a team and culture that reflects our values! We offer competitive pay and health benefits to share with this position.

• A generously funded ICHRA for medical, dental, and vision premiums and medical expenses. You get to use our own product and we think that's so exciting and rare!
• Unlimited personal vacation in addition to regular company holidays.
• 401(k): 90-day eligibility for 4% match that vests over 4 years with a one year cliff!
• We have two beautiful offices in Richardson, Texas (City Line) and Austin, Texas. The kitchen is well-stocked and we've designed the space to have lots of different areas to work--lounge on the couch, stand near your colleague at a kiosk desk or hole up in one of our phone rooms!
• Competitive parental leave for new parents.
• Up to two paid days of Paw-ternity leave. We recognize that pets are family too - and supporting life outside of work (including four-legged members) matters!
• ClassPass corporate membership with access to over 73,000 fitness and wellness options.
• Flexible on where you work we believe in the power of connecting with intention! While we hope to see you around the office on a regular basis, you also have the ability to work from home some when you need to get focus work done.

More About Us

We secured our Series B funding in 2023 and are thrilled to be able to expand our team. Despite being a small startup in a land of health insurance giants, we're the recognized industry leader for what we do (health insurance reimbursements) and passionate about bringing it to market because we know we can help fix a broken system and improve our clients' wellbeing and health outcomes. We've been featured in The New York Times, The Wall Street Journal, The Dallas Morning News, and other national healthcare publications and are excited about our growth opportunities.

Take Command knows diversity and inclusion among our teammates is integral to our company's success and growth. Our vision is to recruit, develop, and retain the best team from a diverse candidate pool. This has mostly been about us, but we'd love to hear from you--we can't wait to hear your story!

*Take Command is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees.