Topgolf | Restaurant Front of House Team Lead

Front of House Supervisor

Topgolf is where golf meets a great time. We're a high-energy sports entertainment venue where every shift is different, every guest brings their own energy, and the people who work here make it all happen. If you're looking for a place to grow, have fun, and be part of something bigger than a job description, you're in the right place.

The Role

The Front of House Supervisor leads the team in delivering a best-in-class guest experience every shift. You'll handle general operational responsibilities like opening, closing, and managing the flow of the venue while making sure none of that ever gets in the way of taking care of the guest. You'll coach your team, uphold service and safety standards, and step into whatever the business needs to run at its best.

This role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

What You Will Do

Lead the Floor

• Supervise the team during service to ensure every guest interaction meets Topgolf's best-in-class standard
• Coach and develop team members in real time to build skills, confidence, and accountability
• Uphold operating procedures, service standards, and safety protocols throughout every shift
• Drive associate engagement and create an environment where people are proud to work

Run the Operation

• Execute opening and closing procedures with consistency and attention to detail
• Ensure work rules, compliance standards, and SOPs are followed across the team during your shift
• Manage shift flow and adjust in real time when volume, staffing, or guest needs change

Topgolf | Front of House Supervisor Job Description

• Assist with other business functions including team member development, ordering, inventory, facilities, and marketing as needed

Representing the Culture

• Demonstrate Topgolf's Core Values in every interaction with guests and the team: Fun, One Team, Excellence, Courage, and Caring
• Be the kind of leader your team wants to follow, and your guests remember for the right reasons
• Hold yourself and your team to a high standard without losing the energy and fun that makes Topgolf, Topgolf
• Perform other operational duties as assigned by your manager

Why You'll Love It Here

You'll lead a team in one of the most high-energy guest entertainment environments around

No two shifts are the same, and you'll be challenged and engaged every time you walk in

You'll build real leadership skills with visibility, responsibility, and support from the management team

You'll work somewhere that values the guest experience as much as you do

Core Competencies for Success

Being Resilient | You keep your composure, stay solutions-focused, and lead the team through whatever the shift throws at you.

Stay calm and professional under pressure and during high-volume periods on the floor

Recover quickly when things go off-script and keeps the team focused on what matters

Models stability and positivity so the team knows how to respond when things get hectic

Approaches obstacles and setbacks as problems to solve, not reasons to slow down

Communicates Effectively | You give clear direction, listen well, and keep your team and guests always in the know.

Communicates shift expectations, role responsibilities, and service standards clearly at the start of every shift

Coaches team members directly and, in the moment, so feedback lands while it's still relevant

Listens to guests and Associates with genuine attention and responds in a way that builds trust

Keeps the management team informed on shift performance, team dynamics, and operational issues

Customer Focus | You set the standard for the guest experience and make sure your team delivers it every single time.

Holds the team accountable for delivering consistently exceptional guest experience throughout the shift

Addresses guest concerns quickly, professionally, and in a way that turns the situation around

Anticipates what guests need and coaches the team to stay one step ahead

Treats every guest interaction as an opportunity to make someone's day and builds a team that thinks the same way

Drives Results | You own the shift, push the team to perform, and take pride in a venue that runs the way it should.

Sets clear performance expectations and holds the team accountable for meeting them every shift

Keeps service standards, cleanliness, and operational execution consistently high throughout the shift

Identifies gaps in team performance or venue operations and addresses them directly and quickly

Takes ownership of shift outcomes, whether things went great or there's something to improve

Qualifications

High school diploma or equivalent

Energy, enthusiasm, and a genuine passion for leading people

Must be 18 years of age or older as required by state or local law

Physical Requirements

Let's be real; this isn't your typical desk job! Here's what you'll need to do to thrive in this role:

Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying

Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs

Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment

Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather

Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise

Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents

Sounds like a fit? We can't wait to meet you!

Renton's location pay rate is $26.00 - $28.75/hr

Position Pay Range

Benefits

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform and that's just for starters for those who qualify. View team member benefits here.