National Field Support Representative (Hiring Immediately)

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. As a National Field Support Representative, youll support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations. Youll use your technical and interpersonal skills, along with a range of computer programs and tools to help resolve internet, video, and telephone issues for customers. Youll be at the hub of our dynamic workload management infrastructure acting as traffic controllers for our Field Technicians, enabling efficient and timely service. Youll also use your interpersonal and customer service skills to interface directly with customers to resolve their issues.
What our National Field Support Representatives Enjoy Most About the Role
Working with Spectrum Field Technicians to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems
Solving technical issues in real-time using the latest tech tools and programs
The fast pace! It makes the day go by quickly, and you accomplish a lot each workday
Opportunities for growth through training, expanded education opportunities, and paths for career progression
Working Conditions
In this role youll work in a 24/7 call center environment with headset. Youll work as part of a team receiving assistance and instruction in real-time to help you continually learn and grow. If you are resourceful, adaptable, and eager to learn, this role could be the start of a fulfilling career with Spectrum.
Required Qualifications
Education:

High School Diploma or equivalent

Technical skills:

MS Office and computer literate

Abilities:

Problem-solving, critical thinking, communication, adaptability, and willingness to learn

Schedule:

Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays

Preferred Qualifications
Experience:

2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service

Education:

College coursework or equivalent experience in technology

#LI-OM1 TSU104

2026-77833

2026

Here, our employees dont just have jobs, theyre building careers. Thats why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between

$20.00 and $27.80. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, youll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here

Were committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.