Hotel Assistant General Manager

Job Description

Job Description

We're searching for an experienced assistant general manager to help our general manager at the Grand Naniloa Hotel Hilo, a DoubleTree by Hilton, plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. Our ideal candidate will have Hilton experience plus rooms and front office leadership experience. Apply now if this seems like an exciting new opportunity to you!

This position will need to relocate to Hilo, HI

$110,000 - $120,000 yearly

• Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed
• Create the yearly hotel budget in collaboration with the general manager and department heads, and assess and adjust performance throughout the year to stay profitable
• Empower the human resources department to increase efforts for turnover management, employee motivation, and employee growth and retention by providing support
• Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas
• Assist general manager in the day-to-day operation of the hotel in maintaining all standards of guest service

• A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field
• Must have at least 3 or more years of experience in the hospitality field
• Must have a strong focus on putting the guest first with exceptional customer service experience
• A proven record of experience managing a team, preferably in a hospitality role, is required
• Possess excellent organizational skills, communication skills, and problem-solving skills

• Rooms and Front Office leaderhip experience

• Hilton experience preferred

GF Hotels and Resorts, based in Philadelphia, Pennsylvania, is a full-service hospitality ownership and management company that, through its operating affiliates, works on behalf of a variety of individual owners, real estate funds, and institutional lenders. GF believes in the enterprising spirit with a promise of integrity and an overall passion for hospitality.

At GF, we believe that people are the key to our success. We offer health insurance, paid time off, ongoing learning opportunities, competitive compensation, plus a great culture.