Housekeeping Manager

Job Summary The Housekeeping Manager is responsible for leading the hotel’s housekeeping operations and ensuring that all guest rooms, public areas, back-of-house spaces, and laundry facilities consistently meet the hotel’s cleanliness, presentation, safety, and brand standards. This hands‑on leadership position supervises and supports housekeeping employees, manages daily room assignments, inspects completed work, controls supplies and labor expenses, and works closely with the Front Office and Maintenance teams to ensure rooms are clean, properly maintained, and available for guests on time. The ideal candidate is an organized and dependable leader who takes pride in maintaining high standards and creating a welcoming environment for every guest. Essential Duties and Responsibilities Manage the daily operations of the Housekeeping Department, including guest-room cleaning, public-area cleaning, laundry operations, and houseperson responsibilities. Prepare daily room assignments based on occupancy, arrivals, departures, stayovers, special requests, and staffing levels. Conduct pre‑shift meetings and communicate daily priorities, occupancy information, VIP arrivals, group requirements, safety reminders, and operational updates. Inspect guest rooms, suites, public areas, hallways, storage areas, and back‑of‑house spaces to ensure compliance with hotel cleanliness and presentation standards. Ensure vacant, clean rooms are inspected, updated in the hotel’s property‑management system, and released to the Front Office on time. Coordinate closely with the Front Office regarding room status, early arrivals, late departures, room changes, special requests, and out‑of‑order rooms. Report maintenance deficiencies promptly and follow up with the Maintenance Department until repairs are completed. Recruit, train, coach, schedule, supervise, and evaluate housekeeping employees. Monitor employee attendance, punctuality, productivity, uniform standards, grooming, and workplace conduct. Provide ongoing training on cleaning procedures, chemical safety, equipment operation, guest interaction, room‑entry procedures, lost‑and‑found requirements, and workplace safety. Monitor room‑cleaning productivity while maintaining quality and preventing employees from being rushed beyond safe and reasonable expectations. Address performance concerns through coaching, retraining, and corrective action in accordance with company policies. Assist with cleaning rooms, public areas, or laundry operations when necessary due to occupancy, staffing shortages, or operational needs. Respond professionally and promptly to guest concerns involving room cleanliness, missing items, amenities, odors, maintenance, or special housekeeping requests. Investigate housekeeping‑related complaints, determine appropriate corrective action, and follow up to support guest satisfaction. Maintain accurate inventory of linens, towels, guest supplies, cleaning chemicals, uniforms, equipment, and other departmental materials. Order supplies based on approved inventory levels and operational needs while minimizing waste, loss, and unnecessary expenses. Manage linen distribution, collection, storage, par levels, and periodic inventories. Monitor labor hours, overtime, scheduling, supply expenses, and departmental costs in accordance with the approved budget. Ensure cleaning chemicals are labeled, stored, diluted, and used properly in accordance with manufacturer instructions and safety requirements. Maintain Safety Data Sheets and ensure employees have access to required chemical‑safety information. Enforce proper use of personal protective equipment and safe operation of vacuums, carts, laundry equipment, and other housekeeping tools. Oversee the hotel’s lost‑and‑found procedures, including documentation, storage, guest communication, return, and disposal of items. Develop and monitor deep‑cleaning, preventive‑maintenance, mattress‑rotation, carpet‑cleaning, and special‑project schedules. Participate in daily meetings, department‑head meetings, safety meetings, inspections, and other operational meetings as required. Maintain accurate departmental records, including room inspections, cleaning schedules, inventories, training documents, attendance records, and maintenance requests. Support hotel emergency procedures and immediately report safety hazards, suspicious activity, injuries, property damage, or security concerns. Maintain confidentiality regarding guests, employees, hotel operations, and company information. Perform other duties and special projects assigned by hotel management. Leadership Responsibilities The Housekeeping Manager directly supervises housekeeping employees and is responsible for creating a professional, respectful, accountable, and team‑oriented working environment. The manager is expected to lead by example, communicate expectations clearly, recognize strong performance, address concerns consistently, and provide employees with the training and resources necessary to succeed. Qualifications Previous hotel housekeeping experience is required. At least two years of housekeeping supervisory or management experience is preferred. Strong knowledge of hotel room‑cleaning procedures, inspection standards, laundry operations, linen management, and public‑area maintenance. Ability to lead, train, motivate, and hold employees accountable. Strong organizational, time‑management, and problem‑solving skills. Ability to manage multiple priorities in a fast‑paced hotel environment. Strong attention to detail and commitment to cleanliness and guest satisfaction. Ability to communicate professionally with guests, employees, vendors, and hotel leadership. Basic computer skills and the ability to learn the hotel’s property‑management, scheduling, and communication systems. Ability to prepare schedules, review labor reports, maintain inventories, and complete departmental documentation. High school diploma or equivalent is preferred. Bilingual English and Spanish communication skills are helpful but not required. Schedule and Availability This is a full‑time position. The Housekeeping Manager must be available to work a flexible schedule based on hotel occupancy and operational needs, including mornings, weekends, holidays, and occasional evenings. Regular and reliable attendance is an essential requirement of the position. Physical Requirements and Working Conditions The essential functions of this position may require the employee to stand and walk for extended periods; bend, kneel, reach, twist, push, pull, and perform repetitive movements; move housekeeping carts and equipment; climb stairs; and lift or carry supplies, linens, equipment, and other items weighing up to 50 pounds occasionally. The employee must be able to inspect guest rooms and hotel facilities thoroughly and work around cleaning chemicals, dust, odors, laundry equipment, temperature changes, and varying noise levels. Employment Statement This job description describes the general nature and level of work expected of the Housekeeping Manager. It is not intended to contain a complete list of every duty, responsibility, or qualification associated with the position. Responsibilities may be modified based on the hotel’s operational needs. We are an equal opportunity employer and consider qualified applicants without regard to any characteristic protected by applicable federal, state, or local law. Source: Hospitality Online #J-18808-Ljbffr Sanctity Hotel Rancho Cucamonga (Hilton Tapestry Collection)