Desktop Support Technician

Job Description

Job Description

Description:

Hybrid 2 days/week in Washington, DC

 

Our client seeks a motivated Desktop Support Technician to install, diagnose, repair, maintain, and upgrade PC hardware and software for optimal workstation performance. The role will troubleshoot issues in person, by telephone, or via email, and provide end-user assistance. The technician must be available to work non-standard hours when required.

 

Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

 

Rate: $25.00 to $28.00/hr. w2

Responsibilities:

• Build and maintain workstations and laptops running Microsoft Windows 10/11 and required applications.
• Install, configure, and support software including Adobe Acrobat Reader and Acrobat Professional, Adobe Creative Cloud, Beyond Compare, IBM DB2, IBM Data Studio, IBM Rational Application Developer, IBM Rational ClearCase/ClearQuest, Java/Amazon Corretto, Microsoft Office 2019/M365, Microsoft Project, Microsoft Visio, Microsoft System Center Configuration Manager (SCCM), JIRA, Snagit, Symantec Endpoint Encryption (SEE), and Tivoli BigFix.
• Troubleshoot desktop issues using independent research and vendor support, and document resolutions using the Remedy ticketing system.
• Create user documentation for new processes and applications.
• Provide timely end-user assistance via in-person support, telephone, or email.
• Support non-standard hours when required.

Experience Requirements:

• Minimum 5 years of related desktop support experience.
• Hands-on experience with Windows 10/11 imaging, deployment, and maintenance.
• Proficiency with the listed enterprise applications and endpoint management tools such as SCCM and BigFix.
• Experience with ticketing systems, preferably Remedy.
• Ability to obtain and maintain required background investigations; U.S. citizenship required.

Education Requirements:

High School Diploma or GED required.

Recruitment Transparency Notice

 

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening  and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( View email address on us.fitly.work , View phone number on us.fitly.work) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.

 

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range. W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality. If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact View email address on us.fitly.work.

 

About Eliassen Group:

 

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

 

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

 

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