Design Specialist

Job Description

Job Description

At Brown Haven, we are dedicated to constructing high-quality custom homes that exceed expectations. We understand that our team of professionals is our most valued asset, which is why we have brought together a group of talented individuals who embody teamwork, positivity, and a dedication to excellence. Our vision is to build 1,000+ homes per year by becoming the finest custom home builder in the U.S.A.

Design Specialist – Bring Each Client's Dream Home to Life

Location: Chattanooga, TN (On-Site) | Type: Full-Time

About the Job

At Brown Haven, we take pride in being recognized as one of the highest-rated quality home builders in the United States by the National Housing Quality Association. We believe our greatest strength is our people — and that how our customers feel throughout their journey defines our success. Our vision is bold: to build 1,000+ homes per year and to be known as the premier custom home builder in America. To achieve it, we're investing in leadership that inspires loyalty, builds relationships, and creates Raving Fans .

The Design Specialist role is for those who excel at turning visions into reality. It's for the creative and organized professionals who thrive on guiding clients through the exciting journey of customizing their dream home. You're not just managing selections – you're building the relationships, creating memorable experiences, and ensuring every detail reflects the client's unique lifestyle.

If you're driven by helping others, bring enthusiasm and expertise to every interaction, and have a passion for turning ideas into action, we want to meet you!

Mindset of a Design Specialist:

• You Care More. You anticipate client needs before they arise and guide them through the decision journey with intentionality, clarity, and heart. Every selection, every meeting, every follow-up is an opportunity to create a Raving Fan.
• You're Polished & Professional. You represent Brown Haven with warmth, confidence, and credibility.
• You're a Creative Guide. You love helping clients bring their vision to life - translating ideas into cohesive, beautiful spaces that reflect their lifestyle and personality.
• Positive Energy Only. You bring enthusiasm and calm confidence to every design appointment, keeping the experience exciting, organized, and inspiring.
• You're Detail-Oriented. You know excellence lives in small touches. Precision matters, and you own it.
• You Act NOW. When challenges arise, you move quickly, communicate clearly, and take ownership to ensure a seamless design process from start to finish.

Playbook for Success:

• Lead the Design Process – Guide buyers through selections in our Design Studio and ensure all decisions are finalized at least 45 days before groundbreaking.
• Own the Client Relationship – Communicate proactively, set clear expectations, and deliver a seamless design experience from start to finish.
• Execute with Precision – Keep selections, pricing, and updates organized and accurate to ensure smooth handoffs to construction.
• Build Excitement Early – Bring energy and expertise to every appointment, creating momentum and raving fans before construction begins.

Your Competitive Edge:

• Design & Sales Expertise. 3+ years of experience guiding buyers through design selections within the homebuilding industry. You know how to guide clients confidently, curate cohesive selections, and represent a premium brand with polish and credibility.
• Client-First Mindset. You create memorable, stress-free design experiences that turn buyers into Raving Fans.
• Detail Driven. You thrive on organization, documentation, and managing multiple client touch points without letting anything slip.
• Tech-Savvy & Adaptable. You learn systems quickly and stay agile in a fast-paced environment.
• Positive & Professional. You bring calm confidence, clear communication, and energy that elevates every appointment.
• Team-Oriented. You collaborate seamlessly with Sales and Construction to ensure a smooth path from design to build.

Why Brown Haven Homes?

• Big Vision, Big Heart. Make a meaningful impact by helping families bring their dream homes to life during one of the most exciting seasons of their lives.
• Design with Purpose. Be a key part of shaping the client experience inside our Design Studio — where first impressions turn into lasting memories and thoughtful selections become a home they're proud of for years to come.
• Our Core Values:
  • We Care More
  • Positive Energy Only
  • We Are Gritty
  • Create Raving Fans
  • Do It Now
  • Simple & Scalable
  • Results Not Excuses
  • Obsess Over Winning

Comprehensive Benefits Package

• Flexible Paid Time Off. Leadership comes with flexibility – recharge when needed, deliver excellence always.
• Best-in-class Medical, Dental & Vision coverage for you and your family.
• Life & Short-Term Disability Insurance.
• 401(k) with Company Match.
• Company Profit Share Program.

Build More Than Homes. Design a Career You're Proud Of.

This isn't just another design role—it's an opportunity to lead, grow, and create life-changing experiences for clients. If you're ready to own the buyer journey, deliver excellence, and build dreams, Brown Haven Homes wants to speak with you!

At Brown Haven Homes, we impact lives by building great homes with and for amazing people.

Character Traits:

Buy into the BH culture of values, why, & vision are foundational to success. Traits that succeed at BH include a "Do it Now" attitude, an attraction to meaningful work & relationships through radical truth & radical transparency, a strong work ethic, positive thinking, integrity, and Intelligence.

BH Cores Values:

1. We Care More
2. Positive Energy Only
3. We Are Gritty
4. Create Raving Fans
5. Do It Now
6. Simple & Scalable
7. Results Not Excuses
8. Obsess Over Winning

BH Why: Impact lives by building great homes with and FOR amazing people.