Front Desk Coordinator

Job Description

Job Description

Company Overview

The Picklr is positioned to be one of the most influential voices in pickleball and is already the industry leader of indoor clubs. A recent partnership with the Professional Pickleball Association means the best players in the world now train and instruct at The Picklr. The company also owns Stack Athletics, one of the fastest-growing pickleball apparel brands. The Stack Pro team includes some of the most recognizable names in the sport and brings a youthful, modern approach to short-court style. The Picklr also has part ownership of a professional MLP team.Pickleball is the fastest-growing sport in the world, and The Picklr is meeting that demand by delivering an inspiring, athlete-driven experience. If you’re ready to work hard and play hard, come join our team.

Position Overview

The Team Member is responsible for delivering excellent customer service and supporting daily club operations. This role requires strong knowledge of all offerings at The Picklr and the ability to communicate effectively with members and guests both in person and over the phone.

General Responsibilities

• Manage the member and guest check-in process
• Answer incoming phone calls and assist with inquiries
• Understand all membership options and ways to play at The Picklr
• Support and run core programming offerings
• Use club software systems, including:
• PlaybyPoint
• Aircall
• HubSpot
• Wingfield
• SWISH
• Provide a high level of customer service
• Assist with club cleaning and general maintenance
• Complete assigned training on time

Qualifications

• Ability to clearly explain memberships and programming offerings
• Ability to set up, explain, and run all Picklr programs
• Strong communication skills with team members and management
• Ability to multitask and stay composed in a fast-paced environment
• Proficiency with club software (PlaybyPoint, SWISH, Aircall)
• Basic computer skills (Word, Excel, Google Sheets, etc.)
• Ability to perform basic operational tasks (cleaning, restocking, etc.)
• Ability to lift up to 30 lbs
• Preferred:
• 1–2 years of customer service experience
• Knowledge of pickleball and its community

Growth & Additional Responsibilities 

Team Members may take on additional responsibilities to grow within the role and earn increased hourly compensation.

Social Media

• Capture photos and videos during club events
• Post content to social media channels
• Collaborate with ambassadors to promote events
• Create content using Canva
• Build and distribute monthly newsletters
• Send push notifications

Membership Sales

• Follow up with trial members for feedback
• Guide players toward appropriate memberships based on activity
• Identify and participate in community outreach opportunities
• Contact local businesses for private event opportunities
• Reach out to canceled members for feedback and re-engagement

Cleaning & Stocking

• Maintain club cleanliness and organization
• Monitor and maintain equipment (nets, benches, HVAC, TVs, etc.)
• Reorder and restock pro shop and cooler items
• Track inventory within PlaybyPoint
• Maintain cleaning schedules for all club areas

Programming Support

• Assist with scheduling core programming in PlaybyPoint
• Coordinate with SWISH for leagues and brackets
• Support tournaments and large events
• Communicate with ambassadors for event participation
• Conduct member surveys to gather program feedback
• Review ambassador tracking on a quarterly basis

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