Product Analyst

Start your adventure with Zip

We’re seeking a Product Analyst to bring clarity, insight, and momentum to our fast-paced product org. In this role, you’ll act as the connective tissue between raw data and business decisions, uncovering what’s working (and what’s not) within our product funnels. You’ll help us improve customer experience through structured analysis, reliable reporting, and a deep curiosity for how our products behave in the real world.

Interesting problems you’ll get to solve

• Scrutinize user behavior across assigned product funnels to generate recommendations that improve outcomes for both customers and the business.
• Partner with product managers on Zip’s top product initiatives to track outcomes against our hypotheses.
• Proactively socialize funnel insights and recommendations with cross-functional partners in product, design, and engineering.
• Lead weekly reporting of key funnel metrics and product analytics updates, including investigating and reconciling or escalating discrepanciesOwn and evolve our product analytics catalog to ensure structured, decision-ready data
• Collaborate with the broader analytics team, sharing insights and proactively flagging upcoming work to Zip’s data organization.
• Maintain and continuously update an A/B testing catalog with actionable experiment learnings
• Build and maintain a centralized repository of competitor funnel screenshots and research

What you’ll bring to the team

• Bachelor’s degree in a relevant field (e.g., Business, Economics, Computer Science, Data Analytics) required. Advanced degree or formal training in data analytics or product strategy is a plus.
• 2+ years of experience in product analytics, product operations, or growth roles, preferably in a tech or fintech environment
• Professional experience working in analytics at a fintech or e-commerce company, including on-the-job examples of how you’ve identified funnel opportunities to drive meaningful customer and business outcomes.
• Proven ability to turn complex data into clear insights that drive decision-making
• Strong SQL skills to write data, validate, and troubleshoot queries
• Proficiency in at least one analytics visualization tool (e.g., Looker, Tableau, Amplitude)
• Familiarity with experimentation frameworks and experience interpreting A/B test results
• Strong cross-functional communication skills experience presenting data to influence stakeholders
• Highly organized with a systems mindset — able to maintain catalogs and documentation that scale
• Curious, collaborative, and comfortable working with multiple stakeholders
• Demonstrated use of AI in the performance of your role.
• Bonus: Experience conducting competitive research or user journey mapping

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly.

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $100K - $115K. This range reflects our US national compensation (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits.

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers.

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms.

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