Senior Information Technology Specialist

Senior Information Technology SpecialistLivonia, MichiganWe are currently seeking talented Information Technical Support professionals for a full-time position as an IT Support Technician - Tier 3. The Tier 3 Technician is responsible for advanced technical support of desktop, server, and network environments along with advanced capabilities in cybersecurity tactics such as indicators of compromise, email security, and SIEM logging. IT Support Technicians must be diligent self-starters, competent with computers, and capable of managing multiple tasks and projects at the same time. Ideal candidates have excellent troubleshooting skills and the ability to effectively communicate with customers and interact with users who have little computer knowledge. Potential candidates must be able to maintain a professional attitude and appearance and confidently engage with customers over the phone and in person. This is a full-time in-office position located in Livonia, Michigan 48150 or, additionally, the position is available to remote workers based on qualifications, location, and remote work environment. Remote workers must adhere to no-moonlighting policy and may be required to be in-office on any given day.Responsibilities & QualificationsAdvanced Windows technical support relating to common technical issues involving Microsoft's core business applications (MS Office, Word, Excel, Outlook, EntraID, and Intune), workstation, and server operating systemsSupport backup solutions and processesAdvanced network support - Layer 3 and aboveEnterprise firewall experience, including IPSEC, NAT, policies, rules, and general configuration.Applications support, including installing, configuring, migrating, and troubleshooting applications and third-party line of business applicationsMalware, spam, and antivirus support on desktops and remediation of cybersecurity incidents.Strong communication skills when interacting with external clients. Keeping them informed of tickets before, during, and after service requestsFamiliarity with tools such as EDR (Endpoint Detection and Response), MDR (Managed Detection and Response), SASE (Secure Access Service Edge), intrusion prevention systems (IPS), and vulnerability scanners.Apply problem-solving skills effectively even in high-pressure situations.Prioritize and address security incidents promptly.Present security findings and recommendations to senior leadership.Excellent written and verbal communication skills.Strong attention to detail when analyzing security data.Organize findings and create comprehensive reports.Work independently on security tasks.Collaborate effectively within a team environment.Requirements4+ years of fluency with switching and VLANs4+ years of fluency with Microsoft Entra2+ years of fluency with Microsoft IntuneExperience with EDR and MDR solutions2+ years of fluency in conditional access4+ years of fluency with DNS and DNS configuration4+ years of fluency with Active Directory4+ years of fluency with IPSEC and firewalls4+ years of work experience with SAML 2.04+ years of work experience with managed servicesExperience migrating premise resources to cloudAbility to prioritize and multitaskExperience administering Hyper-V or another virtualizationDeadline and detail-orientedProficiency in EnglishExcellent communication skillsRequires on-time, present work ethicAfter-hours work may be required to accomplish tasksWeekend work may be required to accomplish tasksOn-call rotation participation will be requiredRemote worker equipment will be monitored for productivityValid driver's licenseAccept a background checkWorking in an onsite settingAuthorized to work in the United StatesBenefitsCompetitive salaryComprehensive health, dental, and vision insuranceEmployer-paid life insuranceOpportunities for professional development and career advancementFlexible work environmentPaid time off and holidaysEmployee Assistance Plan (EAP)Truly collaborative work environmentFrequent free lunches, Fireball Friday, shuffleboard tournaments, premium coffee maker with 80+ variations