Senior Information Systems Specialist
$55 - $80 per hourIMCS Group
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Base pay range
$55.00/hr - $80.00/hr
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Job Title: Senior Information Systems Specialist
Location: Washington, DC 20551 (On-site)
Contract Duration: 1-year base contract + four (4) optional 1-year extensions
Overview
We seek an experienced Senior Information Systems Specialist to provide critical end-user support and maintain technology systems for a federal client in Washington, DC. The role requires expertise in task order applications, end-user assistance, and enterprise technology platforms.
Key Responsibilities
End-User Support & Help Desk:
- Resolve Tier 2/3 issues for software listed in SOA Section C.2.1 (Technology Platform Tools and Utilities).
- Provide help desk support for assigned tasks, including incident tracking and resolution.
Email & Desktop Systems:
- Support Outlook/Exchange, M365, or equivalent email systems (client configuration, troubleshooting, and training).
- Manage desktop environments (OS, software deployment, patches, and permissions).
- Configure, secure, and troubleshoot iOS/Android devices (MDM solutions, VPN, authentication).
Workstation & Peripheral Support:
- Maintain desktops, laptops, printers, scanners, and peripherals (hardware/software).
- Coordinate with vendors for repairs and warranty claims.
Compliance & Documentation:
- Adhere to SOA guidelines and security protocols (NIST/ISO standards).
- Document solutions, update knowledge bases, and report system issues.
Required Qualifications
- Experience: Minimum 7 years supporting task order-based applications or enterprise technologies.
Technical Skills:
- Proficiency in end-user support for OS (Windows 10/11, macOS), M365, and collaboration tools.
- Experience with mobile device support (BYOD/MDM) and workstation/peripheral troubleshooting.
Soft Skills:
- Strong communication (explaining technical issues to non-technical users).
- Problem-solving, prioritization, and customer service focus.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Contract
Job function
Job function
Information Technology, Consulting, and Engineering-
Industries
Government Administration, Financial Services, and Public Health
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