Customer Service Representative

Customer Service RepresentativeKellys Pipe & Supply is looking for a Customer Service Representative at their Las Vegas, NV location. Pay for Customer Service Representative is between $19 and $23 per hour at this location.About the Role:You will:Accurately process sales orders and bids generated through telephone sales transactions.Assist customers who pick up their order at our Profit Center.Find innovative ways to grow sales with existing customers and become their trusted advisor.Identify opportunities for value-added services and articulate our solutions.Investigate and resolve customer problems and address pricing deductions and material returns timely and in accordance with Company policy and procedure, following up to ensure resolution and customer satisfaction.Process inside sales returns and refund paperwork in accordance with Company policy and procedure.Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.Complete various daily, weekly and monthly reports.Support the Product Manager's activities as needed.Successfully complete required safety and compliance training programs as assigned.Perform other reasonably related duties as assigned by immediate supervisor and other management as required.About You:Experience in customer service or inside salesKnowledge of products sold in the Profit Center preferredPreferred QualificationsCollege degree or equivalent work experience.Previous experience in customer service, sales, estimating, or construction is a plus.Strong communication and interpersonal skills.Excellent attention to detail and organizational abilities.Comfortable working with numbers, pricing, and computer systems.Ability to multitask, prioritize, and work in a fast-paced environment.Strong work ethic, accountability, and willingness to learn.Positive attitude and a team-oriented mindset.Bilingual English/Spanish is a plus.Our ideal candidate will also:Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.Build influential relationships and trust with customers and vendors through open and interactive communication.Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.Be able to build positive working relationships and inspire teamwork with co-workers.Be able to learn and operate the computer related systems used to process orders.Be able to learn to operate warehouse material-handling equipment.Read, write, speak, and understand English.Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.Dependable and takes ownership of their responsibilities.Motivated to learn and develop professionally.Detail-oriented and takes pride in doing things right.Proactive and willing to go the extra mile for customers.A strong communicator who works well with others.Ambitious and interested in building a long-term career.The benefits of working with us:Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:Medical, dental, vision, and prescription coverageAccident, Hospital Indemnity, and critical care coverageLife insurance and Long Term DisabilityPre-tax accounts for healthcare, dependent care, and commuter benefitsPaid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)Paid pregnancy and parental leavePaid day of community service401(k)Retirement cash account with company contributionsTargeted training programs focused on your personal and professional growthCompany wellness programEmployee discountsCollege tuition benefits*Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.EEOC StatementHajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.Background Screening StatementWe are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.