Senior Service Desk Engineer: Escalations & Mentoring
Moksh Tech
Moksh Tech is seeking a Service Desk Engineer to manage escalated tickets and service desk workflow from its Colorado Springs location. You will act as a contact point during absences of the Director of Operations and mentor junior technicians in escalation strategies. You will troubleshoot PCs, servers, laptops, and network devices, coordinate with TAMs, monitor KPIs, and ensure timely ticket closure. A strong customer-service mindset and 5–7 years of IT service desk experience are expected. #J-18808-Ljbffr Moksh Tech
Vacancy posted 1 day ago
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