Service Portfolio Manager

Service Portfolio ManagerLocation: Arlington, VADepartment: Infrastructure Operations (ISO/WPS)Reports To: Director, ISO/WPSNeed 2 referencesAt Stand Together, we’re transforming how infrastructure enables our organization’s mission. The Infrastructure team - spanning IT Support, Engineering, Cyber Security, Real Estate, Construction, Facilities, and Operations - delivers the foundational services that make our work possible. We’re seeking a Service Portfolio Manager to unify, govern, and continuously improve how these services are delivered. This role will build the systems, governance, and transparency needed for Infrastructure to operate with discipline, deliver measurable outcomes, and create exceptional experiences for our internal customers.Define, document, and manage the Infrastructure Service Portfolio, detailing ownership, lifecycle, cost, and performance KPIs for each service.Develop and maintain the Service Catalog within the Atlassian Platform as the single source of truth for Infrastructure services.Establish governance frameworks for service intake, change management, and performance reviews.Partner with leaders to develop cost-of-service models that connect spend, effort, and value creation.Create dashboards and reporting mechanisms that show service performance, reliability, user experience, and ROI.Collaborate with cross-functional partners (Engineering, Cyber & Physical Security) to align and mature service delivery practices.Drive continuous improvement, identifying redundancies, optimizing processes, and ensuring each service contributes directly to organizational outcomes.Lead quarterly and annual service review cadences, ensuring transparency and accountability for results.Embed knowledge management practices, ensuring every service has clear documentation, ownership, and defined success metrics.Bachelor's degree in Business, IT Management, or a related field, or equivalent experience that demonstrates significant expertise in IT service delivery and portfolio management.ITIL Certification (required).7+ years of experience in IT Service Management (ITSM), Service Portfolio Management, or Infrastructure Operations leadership.Proven experience designing or governing a service catalog and operating model across multiple technical domains.Strong proficiency with the Atlassian Platform and other service management and collaboration tools.Demonstrated ability to translate operational data into actionable insights through dashboards and analytics.Excellent communicator and facilitator — able to bridge strategy, finance, and operations to drive clarity and alignment.Proven record of building trust and driving accountability in cross-functional environments.Impactful Work: Build the systems and processes that power how our organization operates and invests in value creation.Mission-Driven Culture: Join a community focused on enabling human progress through principled, outcome-oriented work.Growth Opportunities: Access to professional development, mentorship, and cross-functional learning.Comprehensive Benefits: Flexible environment, generous time off, and competitive compensation.Empowered Environment: We trust our people to own their work and innovate to drive continuous improvement.