Aftersales Technical Support Specialist

Position Overview The Aftersales Technical Support Specialist is responsible for providing technical support on all technical topics and requests in the PLA region. The individual is the Chief Technician for over 44,000 vehicles and 180 technicians in the markets and serves as the liaison between dealers/importers and Porsche headquarters Germany (PAG). In addition, the role serves as regional quality sensor for R&D departments at PAG. Porsche Latin America supports a network of 16 importers and 42 Porsche Centers throughout 21 countries in Central and South America, and the Caribbean, including EU (Guadeloupe) and US territories (Puerto Rico). The region accounts for yearly new car sales volume of >4,000 vehicles with a car park of currently 44,000 vehicles. Responsibilities Technical market support Provide technical support for all Porsche vehicles and technologies for the market via ticket system and hotline. Provide High Voltage Expert support for hybrid and BEV vehicles. Ensure successful vehicle repairs with economical and customer‑centric solutions. Conduct ticket/cases monitoring for reporting purposes. Provide feedback to PAG R&D departments regarding technical cases and vehicle quality. Diagnosis system support Provide diagnosis tester administration and IT support for markets. Manage system licensing process. Manage roll‑out of new tester generations, including ordering process and infrastructure readiness. Other responsibilities Assist CRM manager with technical questions in customer cases to achieve optimal decision for customer satisfaction. Responsible for Aftersales technical systems support and systems training. Backup as flying doctor to conduct battery repair locally together with technicians (subject to qualification level). Other duties as assigned. Qualifications Education Automotive technical degree. Highest technician certification level (equivalent to Porsche ZPT Gold certified technician). Highest high‑voltage certification level (equivalent to Porsche High Voltage Expert HVE). Certified in BEV and PHEV battery repairs. Experience 3+ years workshop/dealer experience as technician, preferably in a leading role. 3+ years technical experience with technical support for a premium automotive brand on manufacturer or importer level. Deep technical expertise on technician level of Porsche or premium brand vehicles. Skills Strong communication skills. Fluent in English and Spanish; German optional. Ability to manage multiple tasks or projects simultaneously. Creative and analytical skills with ability to translate into problem resolution. Highly organized with strong attention to detail; ability to set targets and meet strict deadlines. Self‑motivator who can work independently of supervision. Customer service orientation. Coaching or mentoring skills. Resistance to stress. Computer proficient (Excel, PowerPoint, Word, Outlook). Compensation and Benefits Percentage of travel required: less than 20%. Schedule/shift: 40 weekly hours. The salary range for this role is $75,000–$95,000. Compensation is dependent on geographic location and may be adjusted for market competitiveness. In addition to salary, employees may be eligible for a discretionary performance bonus. Benefits include: Paid vacation Paid holidays Paid sick leave 401(k) match Medical, dental and vision coverage Tuition and certification reimbursement Life insurance Short and long‑term disability coverage Subsidized gym membership program Subsidized Porsche and VW leasing programs Physical Requirements Must be able to lift 15 pounds at times. Must be able to talk, hear, walk, sit, stand, and climb stairs on occasion; may spend prolonged periods at a desk working on a computer. Must be able to work and complete tasks in an open office/noisy environment. Job operates in an automotive workshop and office environment, involving standard office equipment. Employee may be exposed to fumes, airborne particles, moving mechanical parts, automotive parts at operational temperature, vibration, and loud noise. Direct Reports None. Porsche is an equal‑opportunity employer and we take pride in our diversity. Employment decisions are based on merit, qualifications and abilities. Porsche does not discriminate based on race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history or any other characteristic protected by federal, state or local law. If you are an applicant from the state of California, please review the California Applicant Privacy Notice. #J-18808-Ljbffr Porsche Cars North America