Medical Front Office Specialist

Patient Services RepresentativeKey ResponsibilitiesServe as a welcoming first point of contact for patients and familiesAnswer phones, manage high call volumes, and schedule appointments efficientlyCreate, update, and maintain accurate patient accountsPerform insurance verification and benefit eligibility checksAccurately process point-of-service collections and charge entry into EMR systemsAssist with accounts receivable follow-up and benefit collectionsSupport clinic preparation and day-to-day administrative operationsProvide excellent customer service to patients, families, and providersCollaborate with team members to ensure smooth clinic flowsBenefitsCompetitive starting salary with performance-based incentivesPaid time off and generous holiday scheduleEmployer-paid medical plan options; dental and vision availableProfit-sharing retirement planLife insurance planEmployee referral bonus programOpportunities for growth and cross-training within a dynamic practiceRequirementsAssociate's or Bachelor's degree preferred (not required)Ability to interpret and accurately understand medical benefits, with a strong focus on Explanation of Benefits (EOB) statementsDemonstrated experience in charge entry, insurance verification, and benefit collections strongly preferredStrong customer service skills with the ability to multitask in a high-volume settingPrior experience in a medical practice or billing department (orthopaedics a plus)High attention to detail, accuracy, and follow-throughLongevity and growth in previous positions highly valuedProficiency with EMR systems (Athena/EPIC/Phreesia or similar), Microsoft Outlook, and related programsCritical thinking, professionalism, and articulate communication skills requiredBilingual Spanish strongly preferred but not required