Academic Operations Manager (Career Services)

Job Information Job ID 301587 Location Atlanta, Georgia Full-Time Regular Add to Favorite Jobs Email this Job Overview Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers. About Georgia Tech Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech\'s faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation\'s top 20 universities for research and development spending and No. 1 among institutions without a medical school. Georgia Tech\'s Mission and Values Georgia Tech\'s mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do: 1. Students are our top priority. 2. We strive for excellence. 3. We thrive on diversity. 4. We celebrate collaboration. 5. We champion innovation. 6. We safeguard freedom of inquiry and expression. 7. We nurture the wellbeing of our community. 8. We act ethically. 9. We are responsible stewards. Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact. The College of Computing was established in 1990 as the first such College at a public university and the second in the United States. Since that time, the college has grown into a world-class leader in research and education. The graduate CS program is currently ranked 6th and the undergraduate 5th nationally by U.S. News and World Report. The College consists of five Schools that provide specialized and general computing education to the entire campus. With over 16-degree programs, including its world-renowned online MS in CS, we believe the College to be the largest Computing unit in the United States and, as such, one of the largest producers of computationalist at all levels and of all demographic backgrounds. The College is a part of the Georgia Institute of Technology, a unit of the University System of Georgia and is primarily located in the heart of Atlanta, Georgia. Job Summary Ensure consistency and stabilization of key business functions across all 16+ academic programs for which the Academic Programs department at Georgia Tech Professional Education (GTPE) is responsible. Oversee common business practices across all programs and lead the day-to-day operations for the Academic Program department\'s portfolio of 16+ academic programs, which serve more than 8000 students. Responsible for setting employee goals, assessing employee performance, providing feedback, and making pay recommendations. This position will interact on a regular basis with: Faculty, staff, and students. This position typically will advise and counsel: Faculty, staff, and students. This position will supervise: Assigned staff. Responsibilities Job Duty 1 - Oversee the daily operations of an academic unit and its various components, ensuring compliance with university, local, state, and federal policies, and regulations. Job Duty 2 - Provide project management for program-based initiatives. Job Duty 3 - Perform other related duties as assigned. Job Duty 4 - Develop or assist with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit. Job Duty 5 - Manage personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance. Job Duty 6 - Participate and coordinate the design and implementation of data collection and analysis systems for the unit, to include computer, and/or network systems, applications programs, and administrative procedures. Job Duty 7 - Review and interpret operating information, as appropriate; coordinate and develop periodic operating analyses and prepare business reports for senior university officials; may participate in the preparation of contract and/or grant proposals, and other reports provided by the unit. Job Duty 8 - Represent the organization at various community and/or business meetings, committees, and task forces; promotes existing and new programs and/or policies. Job Duty 9 - Direct one or more specified operating and/or service activities within the unit, as appropriate. Job Duty 10 - Contribute to the development of annual operating budgets. Required Qualifications Educational Requirements: Master\'s degree or equivalent combination of education and experience. Other Required Qualifications: Overnight travel requdvisored for project delivery; flexibility in on-site daily service delivery hours (due to client shift schedules, project requdvisorements). Required Experience: Three to five years job-related experience building long-term relationships with educational agencies. Preferred Qualifications Additional Preferred Qualifications: Experience building relationships with tech employers, recruiters, and alumni to support internship and job opportunities. Understanding of internship and early career recruiting timelines for major tech companies. Experience using employment outcomes, internship data, and labor market insights to inform advising and programming. Experience developing workshops, career courses, or programs tailored to students pursuing tech careers. Demonstrated ability to coach students through career exploration, decision-making, and professional identity development. Ability to collaborate with faculty, advisors, and industry partners to align career preparation with academic programs. Knowledge, Skills, & Abilities ABILITIES: Ability to communicate technical concepts to a non-technical audience. Ability to communicate effectively, both orally and in writing. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. Ability to foster a cooperative work environment. Ability to multitask and manage projects with competing deadlines Able to keep abreast of general industry knowledge and trends. KNOWLEDGE: Subject matter expertise for area(s) of responsibility. Business practices and procedures. Management principles and practices. Computer applications and databases. Applicable legislation, standards, policies, and procedures within specialty area. Examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures. Faculty and/or staff hiring procedures. Employee supervision, development, and performance management. Grants and contract administration. Strong knowledge in industry standards and/or regulatory requirements. Project management. SKILLS: MarketingCloud for developing, organizing, and sending mass communications. SAL advisory tool. Salesforce Customer Relationship Manager (CRM) for student services, engagement, and retention. ClickUp for project management and team leadership. Demonstrated supervisory skills including conflict resolution. Solid analytical and problem-solving skills. Attention to detail and accuracy. Organizational skills. USG Core Values The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at Equal Employment Opportunity The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual\'s race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Other Information This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is not considered a position of trust. This position does not require the purchasing card (P-Card). This position will not travel. This position does not require security clearance. This position is located in Atlanta, GA Salary Job Grade A9 Recruiting Range: $$63,303 - $86,091 Must be a US citizen Background Check Successful candidate must be able to pass a background check. Please visit #J-18808-Ljbffr Georgia Tech