Field Service Technician

This position performs service activities at job sites and customer locations for customer and/or sales and rental fleet equipment.Duties and ResponsibilitiesMaintain a safe working environment and observe all safety procedures, laws, policies, and rules.Communicate with internal and external customers in a manner that promotes a positive relationship.Travel to and from customer sites to perform maintenance and repairs on equipment in the field.Analyze and diagnose equipment malfunctions.Repair, replace or rebuild engines, fuel systems, final drives, hydraulic components including pumps, motors, valves, and all related components, electrical systems.Write service reports that accurately document diagnosis and repairs performed.Possess basic computer knowledge and ability to use service software required in position.Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner.Ensure assigned company vehicle maintains a clean professional appearance and is in proper working order.Operate company vehicle as needed.Perform assigned tasks in a timely, accurate, and efficient manner.Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis.Project a positive professional image with customers.Communicate with customers; keep customers informed on status of work.Develop and maintain a strong customer service relationship with all customer contacts.Maintain punctual, regular, and predictable attendance.Exemplify the Total Equipment Core Values: Teamwork, Excellence, Passion, Integrity, and Customer First.Required Skills and AbilitiesDiesel and Hydraulic Repair Experience and Related Certifications.Compact Construction Equipment Repair Experience.Able to Operate Machinery.Knowledge of industry-related safety regulations.Able to take instruction and work well with others.Able to work with minimal supervision.Education and ExperienceAssociates Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related field.Minimum of 6 years of directly related experience in compact equipment repair, preferably in a heavy industrial environment or an equivalent combination of education and work experience.Maintain a valid driver’s license with a satisfactory driving record.Physical RequirementsMust be able to bend, stretch, kneel, stand, lie, and squat to perform repairs and inspections.Must be able to lift and pull 50lbs regularly and up to 100lbs occasionally.Manual dexterity and physical strength necessary to operate tools or make adjustments and repairs.Must have visual acuity to inspect equipment and identify defects.Must be able to hear well enough to test sounds and identify functioning level of equipment.Must be able to work safely in a noisy area with many odors present.Must be able to perform the physical duties of the job.Must be able to traverse the various terrain of the grounds and facilities. #J-18808-Ljbffr Bobcat of Albuquerque